Table Games Supervisor
Sandia Casino
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Conducted regular performance evaluations of dealers, identifying areas for growth and providing constructive feedback.
- Contributed to a positive work environment by promoting teamwork, celebrating team successes, and providing support to colleagues as needed.
- Utilized advanced knowledge of mathematics to verify payouts quickly and accurately during gameplay sessions.
- Maintained accurate records of player transactions to ensure proper payouts and minimize errors.
- Assisted in the implementation of new table games procedures, resulting in more streamlined processes.
- Handled escalated customer issues professionally, achieving satisfactory resolutions for all parties involved.
- Monitored gaming equipment condition regularly, initiating repairs or replacements as needed to maintain optimal functionality.
- Collaborated with security personnel for heightened safety and loss prevention measures.
- Managed table games operations, ensuring smooth gameplay and timely resolution of disputes.
