Jacky Vincent
Bridgeport,CT
Summary
Dynamic security professional with extensive experience at Investigative Consultants, excelling in emergency response and access control. Proven ability to enhance facility safety through effective surveillance and conflict resolution. Recognized for improving team productivity and customer satisfaction while maintaining a secure environment. Committed to upholding safety protocols and fostering a culture of excellence.
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Investigatives Consultants
09.2021 - Current
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Manager
Lifetime Llc
09.2024 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Problem Solver
Amazon
02.2022 - 08.2024
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
Supervisor
IHS Services
03.2021 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Security Officer
USI
04.2021 - 09.2021
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Guard
Delta Five Security
10.2019 - 12.2020
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Officer
Allience Commercial Security
07.2019 - 12.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Communication And Journalist -
New Mission
Haiti06-2010
Skills
- Surveillance techniques
- Emergency response
- Conflict resolution
- Customer service
- Effective communication
- Incident reporting
- Safety protocols
- Report writing
- Physical fitness
- Surveillance
- Conflict resolution techniques
Certification
Certificate, CPI Provider and Security License.
Languages
English
Full Professional
Timeline
Manager
Lifetime Llc
09.2024 - 02.2025
Problem Solver
Amazon
02.2022 - 08.2024
Security Officer
Investigatives Consultants
09.2021 - Current
Security Officer
USI
04.2021 - 09.2021
Supervisor
IHS Services
03.2021 - 02.2022
Security Guard
Delta Five Security
10.2019 - 12.2020
Security Officer
Allience Commercial Security
07.2019 - 12.2020
Communication And Journalist -
New Mission
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