Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jacky Bencomo

Tempe,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Always looking forward in learning new skills to improve myself in the long run.

Overview

5
5
years of professional experience

Work History

Take-Out Specialist

P.F. Chang's Restaurant
Chandler, AZ
06.2021 - Current
  • Trained newly hired employees according to company procedures.
  • Packaged food items for take-out customers.
  • Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
  • Verified customer orders to ensure accuracy.
  • Assisted in maintaining store cleanliness, including wiping down tables, sweeping floors and taking out trash.
  • Trained new employees on proper take-out procedures.
  • Coordinated with kitchen staff to prepare food items as ordered.
  • Kept work area organized throughout shift hours.
  • Processed payments using a cash register and credit and debit card machine.
  • Collaborated with team to deliver timely service of items.

Service Assistant

P.F. Chang's Restaurant
Chandler, AZ
09.2020 - Current
  • Stocked service stations with ice, napkins and straws.
  • Stocked merchandise on shelves throughout store in an organized fashion.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assisted customers with product selection and ordering, providing helpful advice and information.
  • Answered customer questions and resolved complaints by offering refunds or replacement items.
  • Processed payments using a variety of methods, including cash, debit cards, and credit cards.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Effectively multitasked within fast-paced environment.
  • Resolved customer complaints promptly and efficiently.
  • Greeted guests with friendliness and professionalism.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Maintained accurate records of customer orders, returns, refunds and exchanges.

Hostess Trainer

P.F. Chang's Restaurant
Chandler, AZ
06.2019 - Current
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Advised senior management on best practices related to hiring, training, scheduling, and evaluating personnel involved in hosting services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.

Hostess

P.F. Chang's Restaurant
Chandler, AZ
10.2018 - Current
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Greeted customers, answered questions and recommended specials to increase profits.

Education

High School Diploma -

Corona Del Sol High School
Tempe, AZ
05.2018

Some College (No Degree) -

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Skills

  • Quality Control
  • Payment Processing
  • Data Entry
  • Customer Service
  • Order Processing
  • Menu Item Memorization
  • Event Planning
  • Server Support
  • Guest Relations
  • Takeout Order Processing
  • Item Promotion
  • Reservation Coordination
  • Reservation Management
  • Materials Preparation
  • Lesson Planning
  • New Hire Training

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Take-Out Specialist

P.F. Chang's Restaurant
06.2021 - Current

Service Assistant

P.F. Chang's Restaurant
09.2020 - Current

Hostess Trainer

P.F. Chang's Restaurant
06.2019 - Current

Hostess

P.F. Chang's Restaurant
10.2018 - Current

High School Diploma -

Corona Del Sol High School

Some College (No Degree) -

Maricopa Community Colleges - Mesa Community College

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Jacky Bencomo