Jaclyn Baker
3971 Eisenhower Rd Ottawa,KS
Summary
Detail-oriented administrative professional with solid experience in dental services at Heartland Community Health Center. Skilled in verifying insurance coverage, managing accurate patient records, and resolving billing and coverage inquiries. Strong problem-solving abilities and effective communication skills, dedicated to ensuring compliance, accuracy, and efficient claims processing in fast-paced healthcare environments.
Overview
13
13
years of professional experience
Work History
Healthy Futures Assistant
Heartland Community Health Center
03.2022 - Current
- Collaborate with the Healthy Futures Coordinator to maintain effective communication with school contacts and program participants.
- Respond to incoming calls, providing accurate information regarding program details, dental services, and insurance-related inquiries.
- Schedule patient appointments and verify insurance coverage to ensure smooth and efficient service delivery.
- Conduct insurance verifications and manage appointment scheduling with attention to detail and accuracy.
- Support planning and execution of back-to-school events and community outreach initiatives to promote program awareness and participation.
Dental Assistant
Heartland Community Health Center
05.2017 - 03.2022
- Provided chairside assistance during dental procedures, ensuring patient comfort and procedural efficiency. Prepared and sterilized instruments, captured dental x-rays, and maintained accurate patient records. Managed front desk operations, including scheduling, insurance verification, and patient communication. Educated patients on post-treatment care, contributing to a positive and professional clinical experience.
Fulfillment Receiving Associate
Jet.com Inc.
06.2016 - 05.2017
- Managed incoming deliveries, organized inventory, and optimized storage layouts to enhance warehouse efficiency. Conducted inventory audits, maintained accurate records, and supported timely issue resolution to ensure order accuracy and smooth operations.
Supervisor/Kennel Attendant
Country Meadows Boarding Kennel
11.2014 - 06.2016
- Supervised daily operations of a dog boarding facility, ensuring animal safety and comfort. Managed and trained staff, maintained care protocols, and documented animal care. Communicated with pet owners and upheld sanitation standards to meet health and safety regulations.
FID Processor/ Batching Processor
Wal-Mart Distribution Center
07.2014 - 12.2014
- Processed inbound and outbound merchandise, managed inventory and prepared products for distribution. Maintained a safe, organized workspace and collaborated with team members to meet productivity goals and resolve issues.
Oral Surgery Assistant
Oral Surgery Kansas
07.2012 - 07.2014
- Assisted oral surgeons during complex procedures, including extractions, implants, and bone grafts, while maintaining strict aseptic techniques. Prepared surgical rooms in accordance with OSHA and infection control standards. Supported patients pre- and post-operatively, ensuring safety, comfort, and clear instruction. Captured diagnostic imaging, contributed to treatment planning, and maintained accurate surgical and patient records. Managed scheduling, appointment confirmations, and follow-up care coordination.
Education
High School Diploma -
Ottawa High School
Ottawa, KSSkills
- Knowledge of dental workflows and insurance eligibility requirements
- Skilled in appointment scheduling, recordkeeping, and accurate data entry
- Detail-oriented with strong problem-solving and discrepancy resolution skills
- Proficient in insurance and scheduling systems; quick to learn new software
- Familiar with HIPAA regulations and committed to patient confidentiality
- Strong time management; able to handle multiple tasks in fast-paced settings
Timeline
Healthy Futures Assistant
Heartland Community Health Center
03.2022 - Current
Dental Assistant
Heartland Community Health Center
05.2017 - 03.2022
Fulfillment Receiving Associate
Jet.com Inc.
06.2016 - 05.2017
Supervisor/Kennel Attendant
Country Meadows Boarding Kennel
11.2014 - 06.2016
FID Processor/ Batching Processor
Wal-Mart Distribution Center
07.2014 - 12.2014
Oral Surgery Assistant
Oral Surgery Kansas
07.2012 - 07.2014
High School Diploma -
Ottawa High School
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