Jaclyn Barber
North Richland Hills,TX
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Account Manager/Sales Support
SEYTEC INC.
01.2024 - Current
- Enter all Purchase orders that come through daily
- Front-load quotes for Program manager
- Expedite sales orders when needed by clients
- Process all sales orders, and book parts for every purchase order
- Work directly with the sales director for pricing and quoting
- Respond to all emails within 24 hours
- Answer phones
- Coordinate shipments with our shipping department
- Process all the quotes daily before end of day
Account Manager
Pratt Industries
09.2022 - 01.2024
- Respond to sixty-five to eighty emails per day with 24-hour turnaround on all customer requests
- Communicate frequently throughout the day with all customers in a timely manner
- Take and process customer orders, address all customer inquiries and complaints
- Take customer orders either directly from customers or sales team associates
- Assist sales personnel in setting up and building new customers in AMTECH system and generating supplemental sales
- Build quotes for customers that are received from our sales team
- Generate new Box projects/build new SPECS in system from start to finish
- Work closely with the production team to ensure new box requests can run on our machines
- Process billing to make sure all pricing is correct in the system before invoicing.
- Maintain all customer files, follow up on new item requests
- Manage and are responsible for twenty-five accounts daily
Customer Service Administrator
Richemont North America
08.2013 - 09.2022
- Perform aesthetic quality control on timepieces, ensuring work was completed per brand specifications and client requests
- Accounts Receivable – invoice and auditing
- Worked directly with end clients and boutiques to ensure exemplary Customer Service
- Continuously developing knowledge on brand policies and products
- Prepare international shipments
- Direct contact with third party vendors for completion of repairs in a timely manner
- Registered repair requests created cost estimates, and invoiced completed repairs
- Performed monthly inventory on all open repairs
Customer Service Representative/Inside Sales
Performance Food Group
08.2009 - 05.2012
- Direct Contact to the CSM Improved communication efficiency as primary liaison between departments, clients, and vendors
- Developed new customer relations through telephone contact and sales activity
- Increased customer loyalty through excellent customer relations
- Successfully resolved numerous customer issues weekly
- Worked directly with at least one hundred customers a day to achieve the highest level of customer satisfaction
- Worked with other departments to ensure the highest quality service for each customer
- Processed credit memos daily, filed both accounting corporate files, and personal files, worked directly with upper management to comply with all customer needs
Education
Healthcare Administration
University of Phoenix
08.2011
Business Administration
Tarrant County College
05.2022
Skills
- Microsoft word
- Excel
- Office
- Outlook
- PowerPoint
- Administrative operations
- Problem resolution
- Administrative support
- Collaborator
- AS400
- SAP
- AMTECH
- Customer service
- Account management
- Teamwork and collaboration
- Client relations
Timeline
Account Manager/Sales Support
SEYTEC INC.
01.2024 - Current
Account Manager
Pratt Industries
09.2022 - 01.2024
Customer Service Administrator
Richemont North America
08.2013 - 09.2022
Customer Service Representative/Inside Sales
Performance Food Group
08.2009 - 05.2012
Business Administration
Tarrant County College
Healthcare Administration
University of Phoenix
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