Jaclyn Bautista
El Paso,TX
Summary
Results-driven Payment Services Specialist with expertise in wire transfer processing and compliance. Known for attention to detail and effective communication, ensuring high-quality member service and risk mitigation.
Overview
9
9
years of professional experience
Work History
Payment Services Specialist
GECU
El Paso, TX
02.2020 - Current
- Facilitated high-volume domestic and international wire transfers, maintaining accuracy and strict compliance with banking regulations.
- Audited member transactions and account information to maintain integrity and minimize errors.
- Engaged with members to effectively manage and resolve escalations, ensuring satisfaction.
- Conducted daily monitoring of wire activity to enhance security measures and mitigate risks.
- Documented all transactions in detail, aligning with established audit and compliance protocols.
- Managed wire transfer processes by utilizing banking systems for accurate input and tracking.
- Administered high-quality member service, effectively handling time-sensitive and confidential data.
Project Communication Specialist
GECU
El Paso, TX
05.2018 - 02.2020
- Coordinated and executed internal and external communications for cross functional projects within a fast paced credit union environment.
- Developed clear,concise messaging to support project updated, process changes, and organizational initiatives.
- Acted as a liaison between departments to ensure alignment on project goals, timelines, and deliverables.
- Managed project timelines and ensured stakeholders were informed of key milestones, risks, and updates.
- Collaborated with leadership and project management team to improve communication flow and efficiency.
- Supported change management efforts by helping employees understand and adapt to new processes or systems.
Virtual Teller
GECU
El Paso, TX
08.2017 - 05.2018
- Processed customer transactions efficiently and accurately, enhancing overall service quality.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Maintained cash drawer accuracy through diligent balancing and reconciliation practices.
- Collaborated with team members to streamline workflow, reducing wait times for customers.
Education
Bachelor of Science - Kinesiology
Our Lady of The Lake University
San Antonio, TX05.2017
Skills
- Wire transfer processing (domestic & international)
- SWIFT and Fedwire systems
- Transaction verification
- Banking regulations and compliance
- Fraud detection and risk assessment
- Cash management & fund transfers
- Data entry accuracy and attention to detail
- Microsoft Excel and data tracking
- Communication (internal teams and members)
- Problem solving and critical thinking
- Confidentiality and integrity
- Ability to work in high pressure fast paced environments
Languages
English
Timeline
Payment Services Specialist
GECU
02.2020 - Current
Project Communication Specialist
GECU
05.2018 - 02.2020
Virtual Teller
GECU
08.2017 - 05.2018
Bachelor of Science - Kinesiology
Our Lady of The Lake University