Jaclyn Carter
Pewaukee,WI
Summary
Dynamic professional with a diverse background in sales, recruiting, and social work, driven by a passion for serving others and enhancing community well-being. Experience in government and state services has provided invaluable insights and a deep sense of fulfillment, particularly as an Adult Protection Investigator and Human Service Worker for Milwaukee County. Committed to making a positive impact on individuals\' lives while seeking new opportunities that align with these values upon returning to Illinois. Eager to leverage skills and experiences in a role that prioritizes service and community improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Human Service Worker (Adult Protection Investigations)
Milwaukee County Health & Human Services
07.2025 - Current
- Investigations: Interview alleged victims, witnesses, and perpetrators to assess, investigate, and substantiate reports of abuse, neglect, or financial exploitation per Wisconsin Chapter 55.
- Case Management: Develop and implement service plans, make referrals to long-term care and community services, and provide in-home assessments.
- Court/Legal Involvement: Prepare documentation, reports, and evidence for court, and testify to obtain court-ordered guardianships or protective placements.
- Emergency Response: Assist in emergency situations, which may include removing clients from dangerous environments.
- Documentation & Reporting: Maintain detailed case notes, progress reports, and documentation of all contacts in accordance with agency policies.
- Qualifications
- Education/Experience: Typically requires a Bachelor’s degree in social work or related field, or an Associate’s degree with 2+ years of experience.
- Requirements: Must be a Wisconsin resident with a valid driver’s license and access to a reliable vehicle.
- Skills: Strong knowledge of community resources, social work assessment skills, and ability to work with vulnerable populations and involuntary clients.
- Working Conditions
- Environment: Involves both office work and community-based, in-home visits.
- Schedule: May require flexibility to work outside standard business hours (evenings/weekends) as needed.
Technical Recruiter
ESPO Engineering
03.2023 - 03.2024
- Built and maintained a talent pipeline for current and future hiring needs.
- Coordinated and scheduled interviews with candidates and hiring managers.
- Conducted reference checks and background screenings for selected candidates.
- Negotiated job offers and coordinate the onboarding process for new hires.
Senior Full Desk Recruiter
Diamond Peak Recruiting
10.2022 - 01.2023
- I accepted a position at Diamond Peak Construction Recruiting without experience because I knew I wanted to be in recruiting or in sales and knew it was something I would excel at. Diamond Peak was appealing because, as a small startup, it offered one on one direction and training. I received a lot of guidance and learned quickly, but ultimately you can only learn so much from a company with limited resources and growth. I learned how to recruit full desk and brought on average one new client per week. I am confident my skills are going to reach maximum performance in a company with more structure, resources and direction.
- (Left this position due to the commute and limited growth)
Custom Window Treatments Sales Consultant/Designer
Drapery Connection, Downers Grove, IL
Downers Grove, IL
02.2022 - 09.2022
- Built and maintained relationships with clients.
- Created compelling sales pitches.
- Sold the company's products and services.
- Completed all paperwork relating to a sale.
- Performed research on the competition's services.
- Reached out to potential clients to inform them about our products and services.
- Reviewed Leads and prepared for all calls.
- Territory from downtown Chicago to Downer’s Grove.
- (Left this position to go into recruiting)
Custom blinds and shower door Sales Consultant/Operations Manager
Euroview, Elmhurst, IL
Elmhurst, IL
08.2021 - 01.2022
- Built and maintained relationships with clients.
- Created compelling sales pitches.
- Sold the company's products and services.
- Completed all paperwork relating to a sale.
- Performed research on the competition's services.
- Reached out to potential clients to inform them about our products and service.
- Reviewed Leads and prepared for all calls.
- Estimated in the home whenever possible and converted the lead to order.
- Was aware of new ranges/sales/promotions. Ensured that price lists and samples were up to date.
- Provided all relevant samples, books and prices required for each visit.
- Discussed possible budget, transparent timetables.
- Telephone/text/e-mail follow-up within 7 days to ensure satisfaction.
- Help train and pass on ideas for future sales.
- Bid commercial projects and managed the projects full cycle.
- (Left this position to go into full time sales)
Operations Manager (Promoted)
Euroview, Elmhurst, IL
Elmhurst, IL
11.2020 - 08.2021
- Streamlined daily processes, improved lead times, assisted in additional staffing.
- Main point of contact for Home Depot, making sure we followed their protocols and timelines.
- Spent collectively two months restructuring our location in Dallas, Texas. During that time, I let go of staff that no longer served as positive leaders and promoted within to improve moral, environment and productivity.
- Renegotiated our contracts with our glass and hardware vendors.
- Supervised a team from our corporate office to help transition and apply the new processes and policies.
Call Center and Scheduling Manager (Promoted)
Euroview, Elmhurst, IL
Elmhurst, IL
03.2020 - 11.2020
- Learned the roles of the call center associates and did all tasks solo until I interviewed and hired all new staff to fill the roles of call center associates.
- Fielded calls, scheduled appointments, constructed work orders.
- Handled day to day management of the CRM system.
- Restructured the department's tasks, responsibilities, policy and installation protocol.
- Learned our AR and AP processes.
- Ran the entire installation schedule which included being available to installers and jobs as early as 5am and staying until the last job finished in the evening, including weekends.
- After restructuring and staffing the call center I was promoted to operations manager.
Investigator-Child Protection Services
DCFS, Chicago
Chicago
01.2019 - 01.2019
- Met all casework management directives required by law, policy, and other mandates.
- Adhered to Solution-Based Casework (SBC) model.
- Performed advanced level work in the investigation of child abuse and neglect allegations and specialized case management.
- Investigated allegations, assessed complex family situations, and developed plans to protect children.
- (Left this position to expand out from Government work)
Investigator-Adult Protection Services
DCFS, Seattle
Seattle
01.2016 - 01.2019
- Investigated allegations of abuse, neglect, exploitation, and/or abandonment of vulnerable adults.
- Recorded and documented case activity and completed forms.
- Collected and evaluated relevant information to make decisions related to investigations, services and outcomes.
- Assessed vulnerable adult's cognition, physical, mental and functional abilities.
Investigator Financial Exploitation-Adult Protection Services
DCFS, Seattle
Seattle
01.2015 - 01.2016
- Received allegations of Financial Exploitation and conducted complex investigations into all personal financials, bank accounts, IRA's, assets and retirement.
Investigator -Adult Protection Services
DCFS, Seattle
Seattle
01.2015 - 01.2015
- Investigated allegations of abuse, neglect, exploitation, and/or abandonment of vulnerable adults.
- Recorded and documented case activity and completed all forms.
Investigator-Child Protection Services
DCFS, Seattle
Seattle
01.2013 - 01.2015
- Meet all casework management directives required by law, policy, and other mandates-Adhere to Solution-Based Casework (SBC) model.
- Perform advanced level work in the investigation of child abuse and neglect allegations and specialized case management.
Office Manager/Coordinator
Western Pacific Crane and Equipment, Seattle
Seattle
01.2011 - 01.2013
- Lead and monitored issues for appropriate follow up including drafting responses.
- Drafted confidential correspondence, edited documents, as well as extensive email and calendar management.
- Served as a liaison between executives, internal management, employees, clients, and visitors as required: reviewed requests, scheduled appointments and meetings.
- Took independent action on handling requests; determined the appropriate course of action, intervened when necessary.
- Planned, coordinated, and supported meetings and conferences. Arranged domestic and international travel.
- Assisted with processing department financial data as it relates to budgets and managing executive's expenses.
- Coordinated data from a variety of sources for inclusion in technical reports and presentations; performed independent research and prepared information for special projects as assigned.
Cook County Adult Probation Officer
Probation Officer, Chicago
Chicago
01.2008 - 01.2011
- Ensured that criminal offenders complied with the requirements of their supervised release or community control.
- Monitored offenders' activities, such as employment, training and court-mandated counseling or treatment for substance abuse and other mental health issues.
- Conducted field visits to the offender's home to verify address.
- Wrote recommendations to the court.
- Wrote violations on the terms of the probation orders.
Education
Bachelor of Science - Psychology
Eastern Illinois University
Charleston, IL05.2007
Skills
- Experience with social work assessment tools
- MIDAS (Multi-Informant Decisional Assessment System : A project designed to integrate data from multiple sources to identify social-emotional and behavioral (SEB) concerns
- Avatar social work system (Awareness, Values, Theory, Action, Reflection)
- CCAP (Public access to Wisconsin court records Search cases of Wisconsin Supreme Court, Court of Appeals, & circuit courts)
- Forward Health (It manages eligibility, provider claims, and services for Medicaid, BadgerCare Plus, SeniorCare, and other health programs)
- WISHIN (Wisconsin Statewide Health Information Network It is an independent, not-for-profit organization and the state-designated entity for health information exchange (HIE) in Wisconsin, designed to securely connect over 2,200 hospitals, clinics, and pharmacies to improve patient care through real-time data sharing)
- Mini‐Cog (most commonly used in primary care settings as a screening test to identify individuals who may or may not have identified cognitive complaints or dementia)
- Workplace safety
- Patience and tolerance
- Cross-functional coordination
- Microsoft Office Suite (Expert Excel), Google Workspace, internet navigation/troubleshooting Essential, data management , virtual communication tools (Zoom, Slack, Teams), social media management, and emerging AI automation tools
Certification
- Chicago TEFOL Academy, Chicago — TEFL Certification
- September 2000 – November 2000
Timeline
Human Service Worker (Adult Protection Investigations)
Milwaukee County Health & Human Services
07.2025 - Current
Technical Recruiter
ESPO Engineering
03.2023 - 03.2024
Senior Full Desk Recruiter
Diamond Peak Recruiting
10.2022 - 01.2023
Custom Window Treatments Sales Consultant/Designer
Drapery Connection, Downers Grove, IL
02.2022 - 09.2022
Custom blinds and shower door Sales Consultant/Operations Manager
Euroview, Elmhurst, IL
08.2021 - 01.2022
Operations Manager (Promoted)
Euroview, Elmhurst, IL
11.2020 - 08.2021
Call Center and Scheduling Manager (Promoted)
Euroview, Elmhurst, IL
03.2020 - 11.2020
Investigator-Child Protection Services
DCFS, Chicago
01.2019 - 01.2019
Investigator-Adult Protection Services
DCFS, Seattle
01.2016 - 01.2019
Investigator Financial Exploitation-Adult Protection Services
DCFS, Seattle
01.2015 - 01.2016
Investigator -Adult Protection Services
DCFS, Seattle
01.2015 - 01.2015
Investigator-Child Protection Services
DCFS, Seattle
01.2013 - 01.2015
Office Manager/Coordinator
Western Pacific Crane and Equipment, Seattle
01.2011 - 01.2013
Cook County Adult Probation Officer
Probation Officer, Chicago
01.2008 - 01.2011
Bachelor of Science - Psychology
Eastern Illinois University