Jaclyn Downes
Denver,CO
Summary
Enthusiastic retail consultant and restaurant team member with a strong focus on attention to detail and team collaboration. Proven ability to inform clients, manage tables effectively, and maintain visual appeal, ensuring exceptional service and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Retail Consultant
Aesop
Denver, CO
12.2022 - 11.2025
- Informed clients about skincare products and their suitability for various skin types.
Executed complimentary hand consultations, incorporating hand washing for interested individuals.
Regularly cleaned and organized product shelves to maintain visual appeal.
Consistently upheld high company standards during daily sales activities.
Restaurant Hostess
Hey Kiddo-Id Est
Denver, CO
12.2022 - 08.2023
- Welcomed guests and communicated menu details to enhance dining experiences.
Created warm, inviting atmosphere to ensure exceptional service.
Utilized Resy and Toast software for efficient table management and order processing.
Assisted hospitality and kitchen teams by running food items and polishing glassware.
Back waited to support seamless service flow during peak hours.
Restaurant Team Member
Sushi Sasa
Denver, Colorado
01.2021 - 01.2022
- Greeted and seated guests to enhance dining experience.
Updated floor arrangement using OpenTable app for efficient seating management.
Provided menu suggestions and information to assist guests in selections.
Created welcoming ambiance to foster a friendly atmosphere.
Operated expo line by dropping tickets and packing carryout orders.
Coordinated with kitchen staff and sushi chefs to ensure timely order fulfillment.
Salon Receptionist
Lucky 13 Salon Collective
Columbus, Ohio
01.2019 - 08.2019
- Scheduled client appointments through email and phone, providing a seamless entry experience.
Supported stylists by managing products and assisting at checkout.
Balanced daily till accurately to ensure financial accountability.
Addressed customer feedback on Yelp and Google, maintaining positive relations.
Kept the salon tidy and presentable during all shifts.
Leveraged expertise in Salon Biz for efficient appointment management.
Education
Some College (No Degree) - Sociology
Kent State University
Kent, Ohio, OHSkills
- Visual merchandising
- Customer relationship management
- Product expertise
- Sales strategies
- Inventory control
- Table management
References
References available upon request.
Timeline
Retail Consultant
Aesop
12.2022 - 11.2025
Restaurant Hostess
Hey Kiddo-Id Est
12.2022 - 08.2023
Restaurant Team Member
Sushi Sasa
01.2021 - 01.2022
Salon Receptionist
Lucky 13 Salon Collective
01.2019 - 08.2019
Some College (No Degree) - Sociology
Kent State University