Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Jaclyn Feigenspan

Jaclyn Feigenspan

Vancouver,WA

Summary

Dedicated professional with a strong drive to succeed. Seeking to leverage proven organizational and leadership skills. Committed to provide exceptional service with over six years of comprehensive experience in customer service and administrative roles.

Overview

7
7
years of professional experience

Work History

Consumer Support Manager

Nike, Inc
Beaverton, OR
12.2021 - 12.2023
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized team activities to build camaraderie and foster positive workplace culture.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Collaborated with cross-functional teams to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Created and managed scheduling for traveling, training and team building activities.
  • Demonstrated expertise in managing account payable/account receivable tasks including collections, billing, invoicing and resolving discrepancies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Leveraged skills to input and compile data gathered from various sources to create reports.

Administrative Specialist

The Standard Insurance Company
Hillsboro, OR
06.2020 - 02.2021
  • Composed and edited complex and sensitive correspondence, reports and documents.
  • Coordinated events such as conferences, workshops, seminars.
  • Created and revised systems and procedures by analyzing operating practices, record keeping systems and budgetary requirements.
  • Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
  • Administered comprehensive employee benefits programs, including health insurance, retirement plans, and wellness initiatives.
  • Conducted thorough reviews of contractual agreements, identifying potential risks and proposing solutions to mitigate them.
  • Communicated regularly with supervisors, managers and HR personnel to provide updates on status of employee's FMLA leave request.

Office Manager

Hertz Car Sales
Beaverton, OR
08.2018 - 08.2020
  • Oversaw office inventory by restocking supplies, submitting purchase orders and verifying receipt of supplies.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Provided administrative support to management team including preparing reports and presentations.
  • Performed general bookkeeping duties such as reconciling bank statements and ensure compliance with applicable standards.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Managed payroll and time and attendance systems.

Education

Associate of Applied Science - Science

Portland Community College, Portland
06-2016

Bachelor of Science - Biochemistry

Portland State University, Portland

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Project Management
  • Training and Mentoring
  • Problem-Solving
  • Microsoft Office
  • Data Entry

Languages

Japanese
Native/ Bilingual

Timeline

Consumer Support Manager - Nike, Inc
12.2021 - 12.2023
Administrative Specialist - The Standard Insurance Company
06.2020 - 02.2021
Office Manager - Hertz Car Sales
08.2018 - 08.2020
Portland Community College - Associate of Applied Science, Science
Portland State University - Bachelor of Science, Biochemistry
Jaclyn Feigenspan