Jaclyn Giardinelli
Brookhaven,PA
Summary
Dynamic business development professional with extensive experience in customer service excellence across organizations such as Center City Medical Center, NFE, and Ramsey's Moving Systems. Proven ability to leverage social media marketing and strong organizational skills to drive sustainable growth and elevate client satisfaction. Recognized for effective leadership in supervising teams and projects, resulting in significant efficiency improvements. Aiming to further enhance business strategies and operational effectiveness.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Independent Business Resales and Craftsmen
Self-Employed
Brookhaven, PA
01.2017 - Current
- Produce Ad pages:links and other forms of social media sale tools to targeted audience
- Direct customer service providing details of product and payment/shipment arrangements
- Developed relationships online; maintained good customer service and ongoing business
- Repaired worn or broken parts of machinery or structures using hand tools.
- Skillfully marked, engraved and embossed designs into unique and mass-production items.
- Computed labor and materials expenses to correctly estimate work costs for customers.
- Promoted products and expanded customer base through marketing initiatives.
- Removed imperfections and polished surfaces.
- Broke down and disposed of old materials to make way for new builds.
- Measured and marked material for cutting and drilling according to specifications.
- Utilized online programs and marketplaces to promote and sell crafts, products, and art materials.
- Consulted with clients to discuss project timelines, budgets, design details and other requirements.
- Reviewed orders for accuracy before beginning work on them.
- Researched various techniques used in crafting projects in order to improve efficiency.
- Researched market trends and located target audiences to increase revenue and company scope.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Supervisor and Inventory Control
Ramsey's Moving Systems
Media, US
07.2012 - 03.2017
- Understands the legal aspects of the moving industry
- Oversees jobs to ensure customer satisfaction
- Management of inventory control and account databases simplifying search, and connecting all pertinent information connected to the account
- Sales account manager responsible for tracking sales by services rendered and through online liquidation and auctioneer
Direct Account Manager
National Functional Evaluations
Philadelphia, US
05.2014 - 01.2016
- Responsible for marketing musculoskeletal diagnostic services and it's benefits to doctors and Worknet Occupational Health
- Appointed account executive to educate services to attorneys and its legal professionals
- Developed new accounts in Pennsylvania and Delaware while maintaining all accounts and ensuring efficient quality service
- Worked with a team of multidisciplinary medical doctors on client presentations, strategic planning, cold calling and intelligence gathering
- Trained new staff on marketing and effectiveness in presenting services
Coordinator, Records Dept Manager
Center City Medical Center
Philadelphia, US
01.2006 - 06.2013
- Coordinating supervisor for three medical offices and acting manager of medical records to include all pharmaceuticals ordered through Workers compensation
- Sole transcriptionist of all reports or correspondence
- Established a strong contact database generating revenue and maintaining working relationships with numerous law firms, medical specialists, and physicians
- Externship coordinator teaching students effective and efficient methods of the medical office
- Appointed Coordinator of legal communications and in-office depositions
Education
High school diploma or GED - High School Curriculum
Upper Darby High School
Upper Darby, PA06-2000
RMA-209502 License - Medical
Lincoln University
Creative writing -
Community College of Philadelphia
Some College (No Degree) - Forensic Science
Pennsylvania State University
University Park, PASkills
- Customer Service
- Business Development
- Supervising
- Networking
- Organizational Skills
- People Person
- Legal Research
- Excel
- Office Management Expertise
- Microsoft Word
- Social Media Marketing
- HTML
- Marketing
- Microsoft Office
- Microsoft Outlook
- Sales
- EMR Systems
- Multi-line phone systems
- Medical office professional
- Medical Terminology
- Creative Writing
- Transcription
- Email Marketing
- Microsoft Excel
- Administrative experience
- Leadership
- Project management
- CRM software
- Microsoft PowerPoint
- Reviewing Documentation
- Administrative Proficiency
- Cold calling
- Computer skills, Types 55wpm
Additional Information
http://linkedin.com/in/jaclyn-giardinelli-39023523
Certification
- Registered Medical Assistant (RMA), 01/06 to 12/16
- Food handler certificate
- Driver's license
Assessments
- Project timeline management, 01/21, Proficient
- Administrative assistant/receptionist, 05/21, Proficient
- Medical receptionist skills, 07/22, Proficient
- Sales skills, 10/21, Proficient
- Filing & organization, 05/21, Proficient
- Inside sales, 03/21, Proficient
- Sales skills, 12/20, Proficient
- Written communication, 10/21, Proficient
- Administrative assistant/receptionist, 07/22, Proficient
- Teamwork: Interpersonal skills, 01/21, Proficient
- Customer service, 12/20, Proficient
- Analyzing data, 03/21, Proficient
- Customer service, 09/21, Proficient
- Call center customer service, 08/21, Proficient
- Data entry: Attention to detail, 09/21, Proficient
Personal Information
Authorized To Work: US
Affiliations
- Enjoys painting in Acrylic. Has a passion for wookwork and takes pleasure in restoring old furniture.
- Gardner demonstrates knowledge in maintainng a bautiful healthy garden.
Timeline
Independent Business Resales and Craftsmen
Self-Employed
01.2017 - Current
Direct Account Manager
National Functional Evaluations
05.2014 - 01.2016
Supervisor and Inventory Control
Ramsey's Moving Systems
07.2012 - 03.2017
Coordinator, Records Dept Manager
Center City Medical Center
01.2006 - 06.2013
High school diploma or GED - High School Curriculum
Upper Darby High School
RMA-209502 License - Medical
Lincoln University
Creative writing -
Community College of Philadelphia
Some College (No Degree) - Forensic Science
Pennsylvania State University
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