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Jami Effingham
Spring Hope,NC
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Secretary/ResalesSalespersonCustomer Service RepresentativeRemote Secretary ManagerWork Type
Full TimeLocation Preference
RemoteHybridLocation: Spring Hope, NC, US
Open to relocation: No
Summary
Dynamic professional with a proven track record at D and J Antiquities and Resales, excelling in office administration and customer service. Expert in appointment scheduling and file management, I streamlined processes to enhance efficiency, contributing to a positive work environment and fostering strong client relationships. Committed to delivering exceptional results and support.
Overview
22
22
years of professional experience
Education
High School Diploma -
06-2002
I acceled in English Lit, Art Color Theory, and Human Resources. Also I participated in Community Projects such as food drives, community garage sales, cooking/baking for funding in historic building it occupant in our township, car washes for our school trips, takes for it countries Church Families, and albeit helping mend/paint buildings for child care for the families in our county.
Work History
Secretary/Resales
D and J Antiquities and Resales
Spring Hope, NC
03.2019 - 09.2025
- Y01/2019Managed scheduling and appointments for executives, ensuring efficient time management.
- Assisted in maintaining accurate records and files for inventory and customer transactions.
- Coordinated communication between departments, facilitating collaboration on projects and events.
- Streamlined office processes to enhance workflow efficiency and reduce turnaround times on tasks.
- Managed scheduling and appointment coordination for staff and clients.
- Organized and maintained filing systems, ensuring easy access to documents.
- Handled correspondence, including emails and phone inquiries, with professionalism.
- Implemented office procedures that improved operational efficiency and workflow.
- Trained new administrative staff on company policies and office protocols.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Salesperson
FoyMart* Owned by Harry Foy Commissioner of Franklin County, NC
Zebulon, NC
06.2016 - 07.2018
- Developed and maintained strong customer relationships to drive repeat business.
- Conducted product demonstrations and provided expert knowledge to enhance customer experience.
- Collaborated with team members to optimize sales strategies and improve store performance.
- Implemented promotional campaigns, resulting in increased product visibility and customer engagement.
- Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
- Trained new staff on sales techniques and company policies to ensure consistent service standards.
- Managed inventory levels effectively, reducing stock discrepancies through regular audits and reporting.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Stylist
Raffles Salon
Zebulon, NC
01.2004 - 01.2011
- Delivered personalized styling consultations to enhance client satisfaction and loyalty.
- Executed advanced hair coloring techniques using industry-leading products and tools.
- Collaborated with team members to maintain high standards of salon cleanliness and organization.
- Developed strong relationships with clients, resulting in increased repeat visits and referrals.
- Oversaw inventory management, ensuring availability of essential products and equipment for salon operations.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Participated in team meetings and staff training sessions.
- Provided emotional support and companionship to clients.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Preserved patient safety by following safety protocols.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Timeline
Secretary/Resales - D and J Antiquities and Resales
03.2019 - 09.2025
Salesperson - FoyMart* Owned by Harry Foy Commissioner of Franklin County, NC
06.2016 - 07.2018
Stylist - Raffles Salon
01.2004 - 01.2011
Bunn High School - High School Diploma,
Skills
Customer service
Verbal and written communication
Office administration
Organization
Keyboarding skills
Appointment scheduling
File management
Document preparation
Calendar management
Sales support
Schedule management
Complex Problem-solving
Multi-line phone systems
Supply restocking
Payroll processing
Report writing
Supply ordering
Spreadsheet management