Jaclyn Gonzales
Crowley,TX
Summary
Orderly and committed offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
Work History
Sales and Service Team Leader
Sephora
Grapevine, TX
08.2022 - Current
- Conducted regular meetings with team members to discuss progress against goals and provide coaching on best practices for success.
- Collaborated with cross-functional teams such as marketing, operations, finance and IT to ensure high standards of customer satisfaction were met.
- Coordinated marketing events for showcasing product and service offerings.
- Prioritized and organized tasks to efficiently accomplish service goals.
Assistant Store Manager
Aeropostale
Grapevine, TX
05.2022 - 08.2022
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
Store Manager District Trainer
Hot Topic
Grapevine, TX
11.2017 - 04.2022
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Provided mentorship opportunities for high-performing employees who showed potential as future leaders within the organization.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Education
Cosmetology
Paul Mitchell The School Arlington
Arlington07-2016
High School Diploma -
Arlington Heights High School
Fort Worth, TX06-2012
Skills
- Technical Skills
- Goal-Oriented
- Operations Management
- Strategic Thinker
- Office Administration
- Spreadsheet Management
Timeline
Sales and Service Team Leader
Sephora
08.2022 - Current
Assistant Store Manager
Aeropostale
05.2022 - 08.2022
Store Manager District Trainer
Hot Topic
11.2017 - 04.2022
Cosmetology
Paul Mitchell The School Arlington
High School Diploma -
Arlington Heights High School