Julia Odasz
Saratoga Springs
Summary
Dynamic leader with proven expertise in team management and technical skills honed at Market 32. Excelled in elevating employee morale and customer loyalty through innovative service strategies and effective conflict resolution. Demonstrates exceptional decision-making and verbal communication abilities, driving goal achievement and operational excellence.
Overview
7
7
years of professional experience
Work History
Sales and Service Team Leader
Market 32
01.2025 - Current
- Spearheaded initiatives aimed at boosting employee morale, such as recognition programs and team-building activities that fostered camaraderie among colleagues.
- Talent acquisition lead for the store
- Developed a high-performing team by providing ongoing training, feedback, and support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Assistant Customer Service Manager
Market 32
06.2024 - 01.2025
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
Cashier/Supervisor
Market 32
04.2018 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Handled all aspects of the customer service desk effectively
Flight Dispatcher
Liberty University School Of Aeronautics
01.2023 - 05.2024
- Monitored flight progress closely using advanced software systems for real-time adjustments based on changing conditions or unforeseen events.
- Collaborated with the maintenance team to ensure prompt resolution of mechanical issues and minimize flight disruptions.
- Enhanced flight safety by meticulously analyzing weather data and coordinating with pilots on optimal routes.
- Facilitated efficient crew scheduling by balancing workload, rest periods, and regulatory requirements to optimize performance and safety.
- Prepared flight bags for student pilots
- Ensured communication was maintained between students and flight operations
Sales Associate
Express Clothing
06.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash-handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Master of Science - Criminal Justice
Liberty University
Lynchburg, VA08-2025
Master of Science - National Security: Homeland Security
Liberty University
Lynchburg, VA05-2025
Bachelor of Arts - International Relations: Politics And Policy
Liberty University
Lynchburg, VA05-2024
High School Diploma -
Schuylerville High School
Schuylerville, NY06-2020
Skills
- Team management
- Technical skills
- Goal oriented
- Paperwork processing
- Staff recruiting and hiring
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Goal setting and achievement
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Fitness
- Kickboxing
- Horseback Riding
Timeline
Sales and Service Team Leader
Market 32
01.2025 - Current
Assistant Customer Service Manager
Market 32
06.2024 - 01.2025
Flight Dispatcher
Liberty University School Of Aeronautics
01.2023 - 05.2024
Sales Associate
Express Clothing
06.2022 - 01.2023
Cashier/Supervisor
Market 32
04.2018 - 06.2024
Master of Science - Criminal Justice
Liberty University
Master of Science - National Security: Homeland Security
Liberty University
Bachelor of Arts - International Relations: Politics And Policy
Liberty University
High School Diploma -
Schuylerville High School
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