Jaclyn Gonzales
Houston,Tx
Summary
Dynamic Community Manager with a proven track record at Tam Residential, enhancing occupancy by 11% through innovative marketing and robust community engagement. Expert in amenities management and adept at fostering resident relations, I excel in operations management and conflict resolution. My multifaceted approach combines financial acumen with a commitment to maintaining high satisfaction, low costs and retention rates.
Detail-oriented, reliable, passionate, bilingual and ready to make your property the best it can be.
Overview
9
9
years of professional experience
Work History
Community Manager
Tam Residential
01.2024 - 02.2025
- Increased occupancy by 11% in 60 days, maintained an average of 85% resident retention, increased NOI by increasing rents, introducing revenue ideas and doing more in house repairs
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Evaluated property conditions and recommended improvements.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Generated leads for sales and rental properties through cold calls and referrals.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
- Completed annual rent calculations using housing database software.
Community Manager
Western Wealth Communities
01.2021 - 01.2024
- Managed a staff of 6
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Evaluated property conditions and recommended improvements.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Generated leads for sales and rental properties through cold calls and referrals.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Generated professional networks by engaging in professional, industry and government organizations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
- Completed annual rent calculations using housing database software.
Assistant Property Manager
Asset Plus
01.2018 - 12.2020
- Posted policies and rules in common areas for tenant review.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Showed apartments to potential tenants and answered questions regarding community.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Escalated major issues to property manager for immediate remediation.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Processed security deposit refunds.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Attended staff meetings and took extensive notes to share with property manager.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Generated leads for sales and rental properties through cold calls and referrals.
- Completed annual rent calculations using housing database software.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Closed out 8/12 months under 2% in delinquency
Assistant Property Manager
GWR
05.2016 - 01.2018
- Posted policies and rules in common areas for tenant review.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Showed apartments to potential tenants and answered questions regarding community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Escalated major issues to property manager for immediate remediation.
- Kept accurate records of all resident and tenant correspondence.
- Processed security deposit refunds.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Planned special events such as lotteries, dedications and project tours.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Attended staff meetings and took extensive notes to share with property manager.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Leasing Consultant
GWR
01.2016 - 05.2016
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Coordinated appointments to show marketed properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Quickly got recommended for promotion, 5 months in
Education
Skills
- Maintenance and repair coordination
- Property tours and inspections
- Facility repair reporting
- Daily operations oversight
- Policy administration
- Financial budgeting and reporting
- Community marketing
- Tenant and eviction laws
- Adaptability and flexibility
- Team Training
- Time management
- Maintenance oversight
- Operations management
- Bilingual
- Multitasking and organization
- CRM software
- Conflict handling
- Proficient in Yardi, Onesite, Entrata, SAPConcur, Knock, Tax Credit, Housing, Okta, LRO, EPremium, REBA, Ellis, Updater, Lease Lock, Jetty, Rently, Valence, Happy Inspector, Bluemoon, Rent Cafe, AvidXchange, Ops, Realpage, Snappt, Possession Partners, Nationwide, EliseAI
- Employee performance management
- Vendor management
- Resident relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Community Manager
Tam Residential
01.2024 - 02.2025
Community Manager
Western Wealth Communities
01.2021 - 01.2024
Assistant Property Manager
Asset Plus
01.2018 - 12.2020
Assistant Property Manager
GWR
05.2016 - 01.2018
Leasing Consultant
GWR
01.2016 - 05.2016
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