Jaclyn Goss-Petty
Watervliet,MI
Summary
Entry Level Lab Technician role requires attention to detail and adherence to safety protocols. Managed inventory levels by monitoring stock and ensuring quality standards were met prior to use. Developed training materials for new employees, emphasizing compliance with health codes and safety regulations. Maintained accurate records of transactions and client interactions, demonstrating strong organizational skills and a commitment to operational excellence.
Overview
19
19
years of professional experience
Work History
Shift Leader
Jot Liquor
Watervliet, Michigan
12.2021 - Current
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Resolved customer complaints promptly and professionally.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Local Agent and Hosekeeper
Jac's Corp Cleaning LLC
Watervliet, Michigan
04.2006 - Current
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Maintained accurate records of client interactions and transactions.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintain retail properties according to all city regulations.
- Ensure a clean and wonderful experience while visiting my community.
Kitchen Supervisor
Admiral Jack's
South Haven , MI
05.2021 - 10.2024
- Monitored inventory levels of ingredients, supplies and equipment.
- Collaborated with other supervisors on various projects related to restaurant operations.
- Enforced strict adherence to health codes and safety protocols in the workplace.
- Established standards for portion sizes and plating presentation.
- Assisted with menu planning, budgeting and cost control processes in the kitchen.
- Reviewed invoices from vendors to ensure accuracy of orders placed.
- Worked closely with front-of-house personnel during peak hours ensuring customer satisfaction.
- Provided guidance to junior chefs on complex cooking techniques.
Barista
Tosi's Caffe
Saint Joseph, MI
05.2018 - 05.2020
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Associate of Science - Bio-Chemical Pre-Engineering
Lake Michigan College
Benton Harbor, MI05-2007
Heavy Equipment Cerit -
Military Operational School
Fort Leonard Wood, MOSkills
- Inventory management
- Employee training
- Customer service
- Health code compliance
- Conflict resolution
- Record keeping
- Food safety standards
References
References available upon request.
Timeline
Shift Leader
Jot Liquor
12.2021 - Current
Kitchen Supervisor
Admiral Jack's
05.2021 - 10.2024
Barista
Tosi's Caffe
05.2018 - 05.2020
Local Agent and Hosekeeper
Jac's Corp Cleaning LLC
04.2006 - Current
Associate of Science - Bio-Chemical Pre-Engineering
Lake Michigan College
Heavy Equipment Cerit -
Military Operational School