Jaclyn Guernsey
Molalla,U.S.A.
Summary
Licensed long-term care administrator and trained gerontologist with specialized expertise in Alzheimer’s disease, dementia, and cognitive decline. Experienced in leading social services operations within assisted living and residential care settings, including resident assessments, care planning, regulatory compliance, and interdisciplinary team coordination. Proven ability to manage crises—such as natural disasters—while maintaining confidentiality, professionalism, and continuity of care. Strong background in facility evaluation using state survey standards and acuity-based staffing models. Skilled in negotiation, mediation, and conflict resolution, with extensive experience serving diverse and vulnerable populations, including older adults, individuals experiencing homelessness, and survivors of domestic violence and sexual assault.
Overview
1
1
Certification
Work History
Shelter Manager and Shelter Liaison for National Headquarters
American Red Cross
Portland, U.S.A.
- Provided structure and security; worked closely and effectively with a wide variety of Red Cross staff and volunteers and government agencies; created a safe environment for staff, clients, and community members; managed a staff of ten, in addition to a few community volunteers; applied conflict management and resolution principles and theory effectively and efficiently; created a restorative environment using tactics I have learned through extensive training in mediation, facilitation, and restorative justice; maintained an open-door policy, while enforcing and implementing the rules and policies inherent to the ideological make-up of the Red Cross; worked closely and effectively with LSAP, nursing services, and mental health; established connections with the community in order to effectively and efficiently meet the needs of the clients (gas, clothing, etc.); removed individuals who were creating a volatile and chaotic environment (gang members; individuals who committed fraud; individuals who were involved in domestic violence and sexual harassment; individuals who were abusing drugs and alcohol in and out of the shelter; individuals igniting conflict due to racial prejudice); maintain accurate records; public relations; use excellent oral, written, and interpersonal communication skills; collect accurate data; develop, coordinate, and assess services; remain calm, detail oriented, and organized when under high levels of stress; respectfully and effectively work with a highly diverse population; constantly work in a manner that is centered around a strength based and care thinking perspective; work in highly structured and complex situations, while constantly having to be creative and flexible while solving problems; enforced a two-tier no tolerance policy for individuals who were unable to adhere to the rules and policies of the Red Cross and the shelter; facilitated meetings with staff, government officials, Red Cross personnel, community members and local officials, and clients; set a schedule that accommodated the needs of my staff in order to preserve mental and physical health; set-up a clinic in order for clients to access Tetanus, Flu, and Hepatitis B vaccinations; created a relationship between the shelters and national headquarters; created an extensive, thirty-five question survey to evaluate the individual needs of each shelter; establish a collaborative relationship with shelter managers and staff; collaborate within multiple departments within the Red Cross in order for the needs of the shelter to be met; create strategies in order to ensure the success of each shelter, while meeting the needs of clients and community members and entities
- Oregon Trail Chapter, Portland, OR, U.S.A.
Community Service Aide for the Portland Citizens Disability Advisory Committee
City of Portland
Portland, U.S.A.
- Facilitated access for community members to local resources and services, enhancing their ability to navigate available support.
- Coordinated community events to foster engagement and increase participation among diverse residents.
- Partnered with local organizations to effectively address community needs, strengthening collaboration and resource sharing.
- Managed and staffed the committee; mediated issues and conflicts, facilitated meetings, and organized discussions with committee members and community organizations; maintained and updated the community database for the disability program; collaborated with committee members to ensure compliance with ADA regulations at the City level; advocated for the rights of people with disabilities; conducted best practice research; utilized various computer programs; maintained accurate records; collected data; communicated effectively with the committee and community organizations; remained calm and organized under pressure; updated the committee's web page; planned community events on behalf of the committee; developed and coordinated services with community partners for people with disabilities; attended all committee and sub-committee meetings; worked respectfully with a diverse population; and solved problems creatively in complex situations.
- Portland, OR, U.S.A.
Director of Social Services
West Hills Health and Rehabilitation Center
Portland, U.S.A.
- Manage and maintain the social services department; maintain a full caseload; provide counseling and referrals to needed services; consult with other managers and employees regarding patients and other staff members; participate in and lead family care meetings; conduct intakes for new patients; maintain adequate records for the local and federal government; conduct follow-up with patients to ensure their needs are being met; collect accurate, consistent data; mediate conflicts as they arise; maintain a healthy, safe, and diverse work environment; use excellent oral, written, and interpersonal communication skills when dealing with patients, their families, and other personnel; remain calm, detail-oriented, and organized while working under high levels of stress
Special Projects Coordinator for Portland State University (PSU) Volunteers and Students and Deferred Sentencing Victim Specialist
Washington County Community Corrections
Hillsboro, U.S.A.
- Coordinated special projects to strengthen community correction programs, improving engagement and support for participants.
- Facilitated effective communication between stakeholders and project teams, ensuring alignment on project goals and timelines.
- Organized training sessions for staff on new operational procedures, enhancing operational effectiveness and team readiness.
- Maintained a cooperative working relationship with volunteers, supervisors, and community partners; organized community engagements to raise awareness about domestic violence and sexual assault; kept accurate records of volunteer and community activities; assessed client needs and coordinated services with partners; developed case plans with clients and advocated for their needs; provided professional social services related to domestic violence; attended court proceedings with clients to assist in obtaining restraining orders; created individualized safety plans; managed a moderate caseload; and provided counseling services.
Education
Master of Arts - Gerontology
University of Southern California (USC)
Los Angeles, CA, U.S.A.12-2025
Bachelor of Science - Sociology
Portland State University (PSU)
Portland, Oregon, U.S.A.06-2001
Associate of Science - Sociology
Portland Community College (PCC)
Portland, Oregon, U.S.A.06-1999
Master of Science - Conflict Resolution
Portland State University (PSU)
Portland, Oregon, U.S.A.Skills
- Client Advocacy and Person-Centered Services
- Care Planning and Trauma-Informed Care
- Community Engagement and Outreach
- Operations and Program Management
- Experience Creating Mixed-Methods Operational Analysis Focusing on Oregon ALF/RCF
- Regulatory Compliance, Risk Management, and Policy Memorandum Formulation
- Quality Assurance and Service Excellence
- Clinical Case Conceptualization, Case Vignette Development, and Differential Diagnosis and Prognostic Mapping in Alzheimer's Disease, Dementia, and Cognitive Decline
- Data Analysis, Reporting, and Records Management
- Leadership and Team Development
- Staff Training, Coaching, and Performance Management
- Conflict Resolution and Negotiation
- Health and Safety Management
- Customer Service and Relationship Building
- Effective Communication (Verbal and Written)
- Crisis and Emergency Management
- Time Management and Task Prioritization
- Experience as a Certified Nursing Assistant
- Strategic Planning and Goal Setting
- Dementia Care Expertise
References
Available upon request.
Awards
- Dean's List
- Honor's List
- National Dean's List
- Multnomah County Volunteer Award
Community And Educational Activities
- AmeriCorps
- Multnomah County Community Courts
- Outdoor School Counselor
- I taught at the YWCA and Wichita Elementary
- Debate and Forensics Team
- Phi Sigma Sigma Sorority at PSU
- Greek Council at PSU
- NARAL
- Pre-law Society at PSU
- Advocates for Women in Prison at PSU
- Students United for Nonviolence at PSU
- Student Center for Dispute Resolution at PSU
- Oregon Mediation Association
- Psi Chi National Honor Society (PSU chapter)
Affiliations
- Bradley-Angle House
- Goose Hollow Family Shelter
- Special Olympics
- Susan G. Komen Foundation
- American Red Cross
- Rape Victim Advocate through the Multnomah County Victim Assistance Program
- Taste of Style
- Tucker Maxon School PTO president, SMART Reading participant, multiple volunteer positions, and representative on the gala committee
- Bilquist Elementary School parent volunteer and PTA member
- Molalla High School Swim Team parent volunteer
- Oregon City Swim Team parent volunteer
- Lake Oswego Swim Club parent volunteer
- Muscular Dystrophy Association
- Clackamas Little League baseball coach
- Modeling
Certification
- Licensed long-term care ALF/RCF administrator in the state of Oregon
- Certificate in Negotiation and Mediation
Timeline
Shelter Manager and Shelter Liaison for National Headquarters
American Red Cross
Community Service Aide for the Portland Citizens Disability Advisory Committee
City of Portland
Director of Social Services
West Hills Health and Rehabilitation Center
Special Projects Coordinator for Portland State University (PSU) Volunteers and Students and Deferred Sentencing Victim Specialist
Washington County Community Corrections
Master of Arts - Gerontology
University of Southern California (USC)
Bachelor of Science - Sociology
Portland State University (PSU)
Associate of Science - Sociology
Portland Community College (PCC)
Master of Science - Conflict Resolution
Portland State University (PSU)