Jaclyn Hernandez
_____________________________________________
Yonkers,NY
Summary
Hardworking and dependable employee with excellent customer service and time management skills. Devoted to giving every customer a positive and memorable experience. Safety-conscious School Bus Driver with high regard for passenger safety. Eager to continue gaining new skills to build my professional career.
Overview
13
13
years of professional experience
Work History
School Bus Driver
First Student Transportation
11.2023 - Current
- Maintains New York State driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adheres to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assists passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Inspects emergency equipment and verified safe working order for student and driver use.
- Communicates information to parents to promote good communication and transparency.
- Transports passengers safely along prescribed routes according to tight schedules
Aide to City Council II
City Of Yonkers
04.2022 - 07.2023
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Processed sales transactions to prevent long customer wait times.
- Assembled photographs with passport application to produce completed documents.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Verified document authenticity to process passport application.
- Understood and followed oral and written directions.
- Communicated with customers and employees to answer questions or explain information.
School Bus Driver
First Student Transportation
04.2018 - 04.2022
- Maintained New York State driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Communicated information to parents to promote good communication and transparency.
- Transported passengers safely along prescribed routes according to tight schedules.
Kennel Staff Assistant
Paws And Play Pet Resort & Training
09.2017 - 01.2018
- Cleaned enclosures with various chemicals at which animals stayed
- Washed bedding/dishes/playroom and pets.
- Managed play groups
- Fed/ made sure pets all had water
- Charted every feeding/urine/stool
- Washed, trimmed and brushed animals to maintain good grooming standards
- Worked 9 to 12 hour shifts with oversight of 30 animals in kennels or holding pens
Pet Care/Cashier/Stocker Associate
PetSmart
10.2014 - 01.2017
- Handled animals, reptiles, fish and birds
- Assisted in helping with customer needs.
- Gained extended knowledge on merchandise to better assist each customer needs.
- Stocked merchandise and re-organized shelves.
- Straightened up entire store before next shift started
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted over 50 customers per day
Kennel Tech/Receptionist Assistant
Bestfriends Pet Care
09.2011 - 10.2014
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Confirmed appointments, communicated with clients and updated client records.
- Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
- Kept animals clean and free of contaminants to promote optimal health.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Monitored kennels for toy safety and removed choking hazards.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Answered telephones and performed administrative duties to assist receptionist during busy periods.
- Monitored 20 to 30 pets in each kennel area
Education
Saunders Trades & Technical High School
Yonkers, NYGED -
Pathways To Success
Yonkers 09.2011 - 2012.07
Skills
Effective communication skills
Dependable and reliable
Self-Motivated
Team Player
Independent Problem Solver
Timeline
School Bus Driver
First Student Transportation
11.2023 - Current
Aide to City Council II
City Of Yonkers
04.2022 - 07.2023
School Bus Driver
First Student Transportation
04.2018 - 04.2022
Kennel Staff Assistant
Paws And Play Pet Resort & Training
09.2017 - 01.2018
Pet Care/Cashier/Stocker Associate
PetSmart
10.2014 - 01.2017
GED -
Pathways To Success
09.2011 - 2012.07
Kennel Tech/Receptionist Assistant
Bestfriends Pet Care
09.2011 - 10.2014
Saunders Trades & Technical High School