Jaclyn Hollinsworth
Lebanon,TN
Summary
Being customer and patient oriented is one of my top priorities. I am a driven employee who finds new expertise motivating. I've got experience in customer service, health care, leadership, and multitasking in fast paced, high stress settings. Outstanding service skills and constantly seeking ways to provide for customer and patient needs is important to me. I work well with my peers and on my own as well.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dermatology Medical Assistant
Cumberland Skin Surgery Dermatology
03.2022 - Current
- Assisted with cosmetic procedures, post-op procedures, and general dermatology procedures.
- Protected patients by observing strict HIPAA guidelines.
- Compiled physical and digital documents, charts and reports.
- Gathered, transcribed and typed medical information into charts.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions
- Obtained client medical history, medication information, symptoms, and allergies.
Front Desk Receptionist
Cumberland Skin Surgery Dermatology
01.2022 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Drafted professional business documents, spreadsheets and correspondence.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Investigated and analyzed client complaints to identify and resolve issues.
- Assisted in training new front office staff members.
- Ordered supplies for front office area when needed.
- Processed referrals to specialists or other healthcare providers.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
- Responded to patient and visitor concerns and questions.
- Handled a direct cosmetic call line to schedule patients in accordance to provider's needs.
- Managed Shopify inventory for all in office products.
Chiropractic Assistant
Active Life Chiropractic
04.2021 - 12.2021
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Kept patient rooms clean between services and removed used linens for laundering.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
- Used MedicFusion software to process patient payments and update accounts.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Floor Supervisor
Kroger
02.2020 - 04.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.
- Drove sales by consistently demonstrating exceptional selling skills and motivating team to meet store goals and priorities.
- Trained on book keeping for the store, which included counting all registers at the beginning and end of the day and ensuring all money is in order.
Sales Associate
Kroger
10.2019 - 02.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Justice Tween Brands
06.2019 - 10.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
Education
High School Diploma -
Mcgavock High School
Nashville, TN05-2020
Skills
- Healthcare knowledge
- Customer Service
- Effective written and verbal communication
- Telephone etiquette
- Patient scheduling
- Sales expertise
- Money handling
- Customer relations
- Computer skills
- Front desk operations
- Charting expertise
- Appointment Scheduling
- Clinical Documentation
- Insurance Verification
- Medical Terminology
- Patient-focused care
- Calm and level-headed under duress
- Quick problem solver
Certification
- CPR Certified
Community Service
- During my time as an Airforce JROTC member in high school I accumulated 20 total community service hours as a volunteer for Veterans.
- I was a Volunteer Counselor at Camp Invention working with children ages 5-10. Within the years of 2017-2019, I participated in a total of 80 hours of volunteer help as a camp counselor.
Education and Extracurriculars
other
Timeline
Dermatology Medical Assistant
Cumberland Skin Surgery Dermatology
03.2022 - Current
Front Desk Receptionist
Cumberland Skin Surgery Dermatology
01.2022 - Current
Chiropractic Assistant
Active Life Chiropractic
04.2021 - 12.2021
Floor Supervisor
Kroger
02.2020 - 04.2021
Sales Associate
Kroger
10.2019 - 02.2020
Sales Associate
Justice Tween Brands
06.2019 - 10.2019
High School Diploma -
Mcgavock High School