Jaclyn Holmes
Menlo,GA
Summary
Detail-oriented professional with 20 years of experience in customer service and business operations. Proven expertise in scheduling, client communication, and recordkeeping across hospitality and salon ownership. Skilled in resolving concerns, managing priorities, and utilizing various digital tools to enhance client interactions.
Overview
18
18
years of professional experience
Work History
Independent Stylist
Rejuvenated Salon and Spa
LaFayette, GA
01.2026 - Current
- Coordinated client scheduling, confirmations, service communication, follow-ups, payments, and appointment changes using online tools to enhance client experience.
- Consulted with clients to identify and tailor hairstyles and services that met their individual preferences.
- Performed haircuts, color treatments, and styling for diverse clientele.
- Developed and nurtured client relationships through responsive service, effective communication, and targeted business promotion, resulting in increased referrals.
- Maintained a clean and organized workstation to ensure a welcoming environment.
Guest Services Agent
Valor Hospitality - Cloudland at McLemore Resort
Rising Fawn, GA
05.2025 - 01.2026
- Facilitated check-in/check-out and concierge requests, maintained accurate guest records, handled payment-related needs, and ensured professional follow-up to improve overall guest experience.
- Assisted guests with check-in and check-out procedures efficiently and courteously.
- Enhanced guest experiences by providing top-tier customer service in a high-end resort environment.
- Streamlined check-in and check-out procedures for guests, promoting a positive experience through courteous service.
- Handled guest inquiries and swiftly resolved concerns to maintain high levels of satisfaction.
Owner / Independent Stylist
Magnolia Roots Salon
Trenton, GA
06.2020 - 05.2025
- Owned and operated salon, managing scheduling, payments, digital client records, communications, marketing, and inventory to ensure smooth daily operations.
- Managed daily operations of a full-service salon and spa.
- Led a team of stylists and technicians to deliver exceptional service.
- Provided professional hair services to diverse clientele, including assisted-living residents; trained and mentored staff to enhance service quality and client retention.
- Developed marketing strategies to attract new clients and retain existing ones.
Independent Stylist
Studio 11
Trenton, GA
01.2009 - 12.2020
- Consulted with clients to determine their styling preferences and needs.
- Executed haircuts, color treatments, and styling services for diverse clientele.
- Coordinated long-term client relationships by managing appointments, processing payments, maintaining records, communicating with customers, following up, and resolving issues.
- Maintained a clean and organized workstation to ensure a professional environment.
Education
Master Cosmetology License -
Georgia Northwestern Technical College
Rock Spring, GAPatient Care Tech Certification -
Georgia Northwestern Technical College
Rock Spring, GASkills
- Client Relations
- Customer Service
- Phone Support
- Email Support
- Customer Follow-Up
- Payment Processing
- Data Entry
- Record keeping
- CRM
- Online Scheduling
- Microsoft Office
- Google Workspace
- Conflict Resolution
Affiliations
- Photography ( working with Adobe editing tools)
- Volunteer Hairsylist at Assisted Living
- Telus International (side work with AI)
Timeline
Independent Stylist
Rejuvenated Salon and Spa
01.2026 - Current
Guest Services Agent
Valor Hospitality - Cloudland at McLemore Resort
05.2025 - 01.2026
Owner / Independent Stylist
Magnolia Roots Salon
06.2020 - 05.2025
Independent Stylist
Studio 11
01.2009 - 12.2020
Master Cosmetology License -
Georgia Northwestern Technical College
Patient Care Tech Certification -
Georgia Northwestern Technical College