Summary
Overview
Work History
Education
Skills
Timeline
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Jaclyn Horst

MARANA,Arizona

Summary

Dynamic Health Care Scheduler with a proven track record at Banner University Medical Center, adept in schedule management and customer service. Excelled in reducing scheduling conflicts by over 30%, enhancing patient satisfaction through effective communication and meticulous attention to detail. Skilled in both teamwork and critical thinking, ensuring optimal operational efficiency and client satisfaction.

Overview

13
13
years of professional experience

Work History

Health Care Scheduler

Banner University Medical Center
08.2022 - Current
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Health Assistant

Tucson Unified School District - Transportation
06.2021 - 08.2022
  • Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
  • Facilitated smooth communication between patients and healthcare providers, addressing concerns, and clarifying treatment plans.
  • Increased patient satisfaction scores through attentive listening skills and prompt resolution of issues or complaints.
  • Aided in the development of individualized care plans by obtaining patient histories and collaborating with multidisciplinary teams.
  • Ensured continuity of care by maintaining thorough records of patient interactions, interventions, and outcomes.

Medical Assistant

Pima Heart and Vascular
07.2012 - 06.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Education

Medical Assistant Certification -

Eastern Arizona College
Thatcher, AZ

High School Diploma - General Studies

Mt. Graham High School
Safford, AZ
05.2006

Skills

  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Customer service
  • Critical thinking
  • Teamwork and collaboration
  • Effective multitasking
  • Schedule coordination
  • Problem-solving
  • Schedule management
  • Telephone etiquette
  • Medical terminology
  • Patient scheduling
  • Document management
  • Recordkeeping expertise
  • Client relations
  • Medical billing
  • Patient registration
  • Excellent communication
  • Strong problem solver
  • Supply restocking
  • Billing and coding
  • Multitasking Abilities
  • Relationship building
  • Analytical thinking
  • Multitasking

Timeline

Health Care Scheduler

Banner University Medical Center
08.2022 - Current

Health Assistant

Tucson Unified School District - Transportation
06.2021 - 08.2022

Medical Assistant

Pima Heart and Vascular
07.2012 - 06.2021

Medical Assistant Certification -

Eastern Arizona College

High School Diploma - General Studies

Mt. Graham High School

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Jaclyn Horst