Summary
Overview
Work History
Education
Skills
Timeline
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Jaclyn Miller

Moore

Summary

Hello, My name is Jaclyn. Current age is 36 Years old. I have multiple cross experiences and exceed well in any position i work for. I am very reliable and a fast pace detailed oriented worker. I make sure I give my all in any workplace.

Overview

20
20
years of professional experience

Work History

Senior Customer Service Representative Lead

Williams Sonoma Inc
04.2021 - 05.2025
  • Exceeded monthly sales targets by leveraging upselling opportunities during interactions with customers.
  • Reduced wait times for customers by optimizing call routing strategies and workforce scheduling.
  • Served as an escalation point for complex or high-priority cases, utilizing advanced problem-solving skills to achieve favorable outcomes for both the company and customers.
  • Streamlined call center operations for increased efficiency by implementing new protocols and procedures.
  • Handle 3 chats at all times
  • Work with delivery centers/HUBS to resolve escalations of missing/ damage deliveries
  • Collaborated with cross-functional teams to identify areas for process improvement, resulting in reduced customer complaints.

Return Processing Associate

Amazon
01.2020 - 04.2021
  • Conducted regular audits of return inventory levels as part of ongoing efforts towards loss prevention within the organization.
  • Utilized advanced software programs for tracking return information, maintaining up-to-date records on all processed transactions.
  • Demonstrated flexibility in adapting to evolving business needs, taking on additional responsibilities when required to support overall team success.
  • Reduced processing errors by conducting thorough reviews of each returned item for compliance with company guidelines.
  • Make certain Rate Per hour
  • Floated to Refurb/Audit/End of line

Day Program Floater

IGHL
08.2015 - 12.2017
  • Assist individuals with mental retardation with proper hygiene
  • Prepare lunches accordingly to dietary restrictions
  • 1on1 /group outings.
  • Write weekly; monthly outputs
  • Sign/fill doc records accurately
  • Manage and coordinate Art & Craft projects.

Receptionist

J&K Masonry Corp
02.2011 - 07.2015
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Prepare and mail checks.
  • Make copies of correspondence or other printed material.

Sales Associate

7-11
06.2008 - 10.2010
  • Greet customers and ascertain what each customer wants or needs.
  • Inventory stock and requisition new stock.
  • Clean shelves, counters, and tables.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Compute sales prices, total purchases and receive and process cash or credit payment.

Cashier

Toy’s “R” Us
07.2005 - 03.2008
  • Greet customers entering establishments.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Assist customers by providing information and resolving their complaints.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Education

Regents Diploma -

Eastport/South Manor H.S
Manorville, NY
06.2006

Skills

  • CPR/AED Certification
  • Citrix System
  • Microsoft Outlook/Excel

Timeline

Senior Customer Service Representative Lead

Williams Sonoma Inc
04.2021 - 05.2025

Return Processing Associate

Amazon
01.2020 - 04.2021

Day Program Floater

IGHL
08.2015 - 12.2017

Receptionist

J&K Masonry Corp
02.2011 - 07.2015

Sales Associate

7-11
06.2008 - 10.2010

Cashier

Toy’s “R” Us
07.2005 - 03.2008

Regents Diploma -

Eastport/South Manor H.S

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