Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaclyn Nelson

Pompano Beach

Summary

Dynamic and dedicated professional with a strong work ethic, honed at Ocean Manor, where I excelled in providing exceptional customer service and training new servers. Skilled in cash handling and guest engagement, I consistently enhanced the dining experience while maintaining high cleanliness standards in a fast-paced environment. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

3
3
years of professional experience

Work History

Server

Ocean Manor
Fort Lauderdale
01.2025 - Current
  • Provided excellent customer service to enhance dining experience.
  • Managed table assignments to optimize seating and flow.
  • Collaborated with kitchen staff to ensure timely order delivery.
  • Prepared and served beverages according to standard recipes.
  • Assisted in training new servers on service protocols.
  • Processed customer payments using point-of-sale system efficiently.
  • Maintained cleanliness of dining area and tables throughout shifts.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Provided excellent customer service to ensure satisfaction.

Dog Sitter

Rover.com
Tallahassee
10.2024 - Current
  • Prepared and implemented customized schedules for individual canine clients, ensuring all needs were met.
  • Provided compassionate care to dogs of all breeds, ages, and temperaments.
  • Walked and exercised dogs in accordance with owner instructions.

Front Desk Receptionist

Yoga Joint
Pompano Beach
01.2023 - 02.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Hosting

Sea Mario Italian Restaurant
10.2023 - 12.2023
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.

Hosting

Baresco
Pompano Beach
01.2023 - 07.2023
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.

Education

Some College (No Degree) - Entrepreneurship

Tallahassee Community College
Tallahassee, FL

Skills

  • Organizational skills
  • Cash handling
  • Positive guest interactions
  • Guest engagement
  • Professional appearance
  • Menu presentation
  • Time management
  • Cleanliness standards
  • Server training
  • High volume dining
  • Memory retention
  • Upselling techniques
  • Dish preparation
  • Strong work ethic

Timeline

Server

Ocean Manor
01.2025 - Current

Dog Sitter

Rover.com
10.2024 - Current

Hosting

Sea Mario Italian Restaurant
10.2023 - 12.2023

Front Desk Receptionist

Yoga Joint
01.2023 - 02.2024

Hosting

Baresco
01.2023 - 07.2023

Some College (No Degree) - Entrepreneurship

Tallahassee Community College