Jaclyn Raney
Queens,NY
Summary
Compassionate Patient Care Coordinator with nearly seven years of experience providing remote, phone-based patient support. Skilled in care coordination, patient education, scheduling, and accurate documentation. Known for empathy, clear communication, and the ability to support patients navigating complex or stressful healthcare needs.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Patient Care Coordinator
Nuvo Health and Wellness
Corona, NY
08.2019 - 11.2025
- Coordinated patient appointments and managed scheduling for optimal clinic flow.
- Assisted patients with insurance verification and financial inquiries efficiently.
- Communicated patient needs to medical staff and ensured timely follow-up care.
- Patient Education & Reassurance
- EMR / EHR Documentation
- Scheduling & Intake
- HIPAA Compliance
- Multitasking & Time Management
- Empathy & Active Listening
Patient Care Coordinator
Nuvo Health and Wellness
Corona
08.2019 - 11.2025
- Provided phone-based support to patients enrolled in healthcare programs, answering questions and addressing concerns with empathy and professionalism
- Guided patients through care processes, technology tools, and program expectations
- Coordinated appointments, follow-ups, and patient outreach to ensure continuity of care
- Documented patient interactions accurately in electronic medical records
- Assisted patients who were anxious, confused, or frustrated, helping improve satisfaction and engagement
- Collaborated with care teams to resolve patient issues efficiently
Education
Bachelor of Science - Health Education
Adelphi University
Garden City, NY 08.2006 - 05.2012
Skills
- Strong background in patient-centered care
- Experience supporting patients with chronic and ongoing health needs
- Commitment to compassionate, respectful, and reliable care coordination
Timeline
Patient Care Coordinator
Nuvo Health and Wellness
08.2019 - 11.2025
Patient Care Coordinator
Nuvo Health and Wellness
08.2019 - 11.2025
Bachelor of Science - Health Education
Adelphi University
08.2006 - 05.2012