Jaclyn Reedy
Summary
Experienced sales professional with a proven track record, well-equipped for the Sales Support Coordinator role. Skillfully blending administrative support and exceptional customer service to enhance sales team efficiency and drive tangible results. Demonstrates a strong focus on teamwork, effective communication, and adaptability in dynamic work environments. Proficient in CRM systems, sales analytics, and process improvement techniques. Known for reliability and a results-driven mindset, always ready to pivot with changing priorities.
Overview
18
18
years of professional experience
Work History
Sales Support Coordinator
Silver Creek Leather
10.2020 - Current
- Developed strong relationships with clients through consistent communication and personalized service.
- Improved overall efficiency of the sales department by organizing schedules, coordinating meetings, and maintaining accurate records.
- Monitored inventory levels closely to avoid stockouts while minimizing carrying costs associated with excess inventory.
- Conducted market research to identify emerging trends, competitor activities, and potential growth opportunities.
- Collaborated with the sales team to develop customized proposals and product offerings for prospective clients.
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
- Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
- Increased account retention by proactively identifying areas for improvement and recommending effective strategies.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
- Facilitated cross-functional collaboration among various departments to streamline workflows for greater operational efficiency within the organization.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Received and organized vendors samples for use by sales team.
- Coordinated responses and resources to handle special client requests.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Prepared and presented sales reports and customer profiles to upper management.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Tracked sales data for analysis and forecasting.
Catalog & Corporate Gifts Manager
Kentucky Derby Museum
04.2017 - 06.2020
- Collaborated cross-functionally with marketing and sales departments to align catalog offerings with promotional campaigns, driving revenue growth.
- Utilized cloud computing for scheduling and skills assessment of staff and inventory management
- Optimized inventory management through regular audits and data analysis, reducing stock discrepancies.
- Trained new hires on catalog management systems and best practices, establishing a knowledgeable workforce capable of maintaining excellent standards.
- Collaborated cross-functionally with marketing and sales departments to align catalog offerings with promotional campaigns, driving revenue growth.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Concessions & Bar Supervisor
Centerplate Inc.
07.2014 - 02.2016
- Ensured proper food storage procedures were followed consistently for compliance with health codes and preservation of product quality.
- Developed strong relationships with vendors, negotiating favorable pricing terms, and ensuring timely deliveries of supplies.
- Improved customer satisfaction by efficiently managing concession stand operations and addressing customer concerns promptly.
- Evaluated employee performance regularly, providing constructive feedback to aid in personal development and enhance productivity.
- Increased revenue through upselling strategies and effective promotional activities at the concession stand.
- Conducted regular meetings with staff to discuss performance metrics, address concerns or suggestions for improvement, fostering a positive work culture.
- Assisted customers with inquiries or special requests, demonstrating excellent customer service skills that contributed to repeat business opportunities.
- Analyzed sales data to make informed decisions on product offerings, optimizing menu selections according to consumer preferences.
- Implemented effective cash handling procedures, reducing discrepancies in daily register counts and minimizing loss.
- Conducted regular inventory audits, identifying discrepancies and implementing corrective actions to prevent future inconsistencies.
- Coordinated concession team, food preparation, and storeroom operations.
- Collaborated with event organizers to ensure smooth operations during high-traffic events, leading to successful sales outcomes.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Directed food preparation and cooking activities to meet health and safety standards.
Seasonal Employee
Staffing Inc.
02.2007 - 02.2014
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Implemented effective security measures, minimizing incidents of vehicle break-ins or thefts.
- Implemented a staff training program that improved employee efficiency and job satisfaction levels.
- Managed an efficient team of parking attendants, ensuring timely service and optimal space utilization.
Intern
Grand Rapids Griffins Youth Foundation
01.2011 - 01.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in workshops and presentations related to projects to gain knowledge.
- Introduced New technologies to the Foundation to implement and use moving forward.
- Increased donor engagement by organizing and executing successful fundraising events.
- Streamlined donation processing, ensuring accurate record-keeping and prompt acknowledgment of gifts.
- Developed strong relationships with donors through attentive communication, fostering long-term commitment to the organization''s mission.
- Conducted thorough prospect research to identify new funding opportunities for the organization.
Education
Bachelor of Science - Business Administration/Sports Management
Aquinas College
Grand Rapids, MI08-2013
Skills
- Performance Analysis Skills
- Scheduling & Calendar Organization
- Sales Approach Development
- Effective negotiation
- Skilled in Customer Relationship Management Tools
- Comprehensive Report Development
- Customer Service Optimization
- Order Fulfillment Management
- Experienced with Microsoft Office Suite
- Teamwork and collaboration
- Detail-Oriented Approach
Languages
German
Native or Bilingual
French
Limited Working
Affiliations
- 1SI: Women in Manufacturing
Interests
- Exploring various forms of art, such as music - playing and experiencing, Theatre, and coloring & photography, to nurture creativity and personal growth
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balancePersonal development programsWork from home optionFlexible work hoursCertification
- Google in the Workplace
- Google in Education
Accomplishments
- Gold Award Recipient
- Silver Award Recipient
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
One of the deep secrets of life is that all that is really worth doing is what we do for others.
Lewis Carroll
Software
NetSuite
Canva
Microsoft Office Suite
Timeline
Sales Support Coordinator
Silver Creek Leather
10.2020 - Current
Catalog & Corporate Gifts Manager
Kentucky Derby Museum
04.2017 - 06.2020
Concessions & Bar Supervisor
Centerplate Inc.
07.2014 - 02.2016
Intern
Grand Rapids Griffins Youth Foundation
01.2011 - 01.2014
Seasonal Employee
Staffing Inc.
02.2007 - 02.2014
Bachelor of Science - Business Administration/Sports Management
Aquinas College
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