Jaclyn Reynolds

• Cultivated and strengthened lasting client relationships through clienteling.
• Coached sales associates in product specifications and selling techniques.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Identified opportunities for improved productivity and motivated the team to achieve desired results.
• Successfully managed store employees in a fast-paced environment, utilizing proactive communication and positive feedback.

• Developed an atmosphere of creativeness and enthusiasm, with emphasis on clienteling.
• Learned and executed true omni channel experience connecting Guideshops with website customer service.
• Composed weekly reports to analyze business activity, recognize trends, provide product feedback, suggestions for sales opportunities and organizational improvements.
• Created inclusive environment which is conducive to promotion and retention of talent.
• Received 2018 "Bono-be" award for being #1 in the company for our Delighted (customer survey) score of an 89 out of 100.
• Received 2018 "Bono-be" award for being #2 in the company for largest increase in comparable LY growth at +65%.

• Ensured store standards were taught and maintained by partnering with brand manager.

• Established weekly sales objectives for store and personnel and ensured objectives were met.

• Communicated stock replenishment needs to District Manager and buying departments.

• Maintained store Instagram page providing clients with fresh trends and new arrivals.

• Managed vendor selection and relations.

• Rotated merchandise and displays to feature new products and promotions.

• Participated in opening of new stores and coaching of new teams.

• Accompanied Sales Director on buying trips for all store locations.

• Implemented visual presentation standards and adjusted product according to demographics, trends, and events in multiple stores.

• Led store to be number one in sales in the district and number three in the region.

• Received 2012 “Imagine” award for salary control.

• Enforced loss prevention and security policies to eliminate internal and external theft.