Jaclyn Rivera
Warrington,PA
Summary
Highly skilled triage nurse with 8+ years of practical experience in an outpatient environment with primary focus in geriatrics. Proficient with patient support including assessment, counseling, education regarding medications and treatment, EKG, measure and recording vital signs. Computer skilled, fluent in eClinicalworks EMR, managing high vole of patient calls including telephone triage and appointment scheduling. Exceptional communication skills, served as a liaison between patients and physicians to assist patients in understanding their treatment plan.
Overview
18
18
years of professional experience
Work History
Telephone Triage Nurse
AMS CARDIOLOGY
01.2015 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
SERVER/Corporate Server Trainer
BRICK HOUSE TAVERN AND TAP; WILLOW GROVE
01.2009 - 01.2015
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
FOOD SERVER
COSI; WILLOW GROVE
01.2006 - 01.2009
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Diploma - Nursing
Eastern Center For Arts And Technology
Willow Grove, Pennsylvania08.2013
Associate Degree - Liberal Studies
Montgomery County Community College
Blue Bell, Pennsylvania06.2010
Diploma -
Hatboro-Horsham High School
Horsham, Pennsylvania05.2008
Skills
- Compassionate demeanor
- Team player
- Exceptional written and verbal skills
- Critical thinker
- Time management
- Attention to detail
Timeline
Telephone Triage Nurse
AMS CARDIOLOGY
01.2015 - Current
SERVER/Corporate Server Trainer
BRICK HOUSE TAVERN AND TAP; WILLOW GROVE
01.2009 - 01.2015
FOOD SERVER
COSI; WILLOW GROVE
01.2006 - 01.2009
Diploma - Nursing
Eastern Center For Arts And Technology
Associate Degree - Liberal Studies
Montgomery County Community College
Diploma -
Hatboro-Horsham High School
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