Jaclyn Sinex
Smyrna,DE
Summary
Administrative and customer service expert with 18+ years of experience, known for transforming service delivery and implementing innovative solutions. Proficient in records management and Microsoft Excel, consistently enhancing operational efficiency and customer satisfaction. Eager to leverage detail-oriented approach and extensive experience to drive organizational success and ensure accuracy and compliance in all tasks.
Overview
19
19
years of professional experience
Work History
Office Clerk
Blendtwood Acres
Smyrna, DE
03.2006 - Current
- Manage incoming calls with prompt responses, ensuring high customer satisfaction.
- Handle document processing and scanning, maintaining organization and accuracy.
- Schedule appointments using computer skills, improving office efficiency.
- Maintain meticulous records and files, ensuring easy access to critical information.
- Implemented a digital appointment booking system, enhancing operational efficiency.
Motor Vehicle Associate 2
DELDOT
Dover, DE
03.2022 - 04.2024
- Managed high-paced customer service, significantly improving satisfaction and efficiency.
- Handled sensitive customer data with precision, ensuring confidentiality and compliance.
- Implemented effective solutions for insurance audits, enhancing accuracy and reliability.
- Resolved registration suspensions promptly, boosting customer trust and satisfaction.
- Streamlined clerical systems, improving operational efficiency and customer service delivery.
- Ensured compliance with data protection regulations, maintaining a 100% audit success rate.
- Worked closely with team members to streamline registration processes, resulting in a 20% increase in efficiency.
- Maintained accurate records of sensitive customer information, ensuring data integrity and confidentiality.
Assistant Manager
Advance America
Harrington, DE
08.2021 - 03.2022
- Managed loan processing operations, ensuring accuracy and efficiency.
- Promoted to Assistant Manager within three months due to exceptional performance.
- Resolved complex issues, enhancing customer satisfaction.
- Contributed to daily financial reporting, ensuring transparency and accountability.
- Mentored new staff, fostering a culture of excellence and teamwork.
- Oversaw daily operations and financial reporting, ensuring accuracy and transparency, contributing to a 15% increase in efficiency.
- Implemented efficient customer information management practices, reducing wait times and enhancing overall service quality.
- Managed and analyzed transaction reports to identify trends, leading to more informed decision-making and operational improvements.
Education
Phlebotomy Certification -
Delaware Technical Community College-Terry
Dover, DE, Delaware08.2024
CPR/AED Certification -
Dover, DE07.2024
GED -
Delaware Technical Community College-Terry
Dover, DE05.2024
Skills
- Customer service
- Microsoft Excel
- Data collection
- Records management
- Front desk
- Microsoft Word
- Administrative Experience
- Accounting
- Typing
- Accounts receivable
- Assistant manager experience
- Microsoft Outlook
- Clerical experience
- Windows
- Communication skills
Timeline
Motor Vehicle Associate 2
DELDOT
03.2022 - 04.2024
Assistant Manager
Advance America
08.2021 - 03.2022
Office Clerk
Blendtwood Acres
03.2006 - Current
Phlebotomy Certification -
Delaware Technical Community College-Terry
CPR/AED Certification -
GED -
Delaware Technical Community College-Terry