Jaclyn T. Halvorsen
Wonewoc
Summary
Customer Experience Representative with wide-ranging experience in building and maintaining customer relationships, improving customer satisfaction levels, and managing various customer service platforms. Strengths include self-motivated, problem-solving abilities, confidentiality, effective communication skills, and adaptability to different situations. Past roles have brought about significant improvements in customer retention rates and overall customer experience.
Overview
29
29
years of professional experience
Work History
Customer Experience Representative
Organic Valley
La Farge
06.2025 - Current
- Created process documentation to standardize operations and enhance training materials.
- Onboarded customers and collaborated with co-manufacturing plants for seamless integration.
- Entered customer purchase orders with a focus on accuracy and efficiency.
- Resolved inquiries and complaints through effective communication and problem-solving strategies.
- Streamlined processes through collaboration with cross-functional teams to elevate service delivery.
- Managed daily communications via phone, email, and live chat, ensuring timely responses.
- Trained new staff on customer service best practices and company policies to uphold service quality.
- Developed procedures that improved departmental efficiency while maintaining high-quality service standards.
Phlebotomy Team Lead
Wellness Corporate Solution
Besthesda
01.2009 - 10.2025
- Ensured patient confidentiality and compliance with HIPAA standards to protect sensitive information.
- Led teams in health and wellness clinics for capillary and venipuncture blood draws.
- Enhanced patient satisfaction through accurate blood draws and comprehensive service delivery.
- Coordinated phlebotomy staff schedules to optimize workflow efficiency.
- Developed training materials for ongoing phlebotomy education, reinforcing best practices.
- Increased patient confidence by educating on normal value ranges and result categories.
Phlebotomist
Reedsburg Area Medical Center
Reedsburg
06.2016 - 06.2025
- Ensured patient confidentiality and compliance with HIPAA standards to protect sensitive information.
- Performed venipuncture and capillary draws while ensuring patient comfort through communication.
- Processed specimens by spinning samples, verifying patient details, and storing to ensure accurate testing.
- Maintained labeling and tracking accuracy for specimens to ensure timely test results.
- Sanitized equipment and work areas between patients to prevent contamination and uphold safety standards.
- Strictly adhered to infection control protocols to maintain a clean work environment.
- Stocked phlebotomy cart with necessary supplies to facilitate efficient workflows.
Scale/Customer Service
Lenorud Services
Mauston
03.2020 - 02.2021
- Managed vehicle waste dump area operations and office management tasks, including customer onboarding and complaints resolution.
- Coordinated roll-off dumpster schedules for timely swaps and pickups for new and existing clients.
- Ensured accuracy of accounts payable by verifying records against incoming invoices and processing payments.
- Directed daily route management to maintain safety and operational efficiency.
- Processed payments and deposits efficiently using QuickBooks software.
- Maintained accurate daily scale records in Microsoft Excel for reporting purposes.
- Achieved high customer satisfaction by addressing issues with prompt, friendly service.
- Organized and prioritized tasks to meet service goals effectively.
Phlebotomist
Mile Bluff Medical Center
Mauston
02.2000 - 06.2016
- Performed blood draws on patients, including capillary, venous, and arterial methods.
- Conducted DOT and Non-DOT drug screenings.
- Facilitated patient understanding of lab procedures and tests to enhance comfort and compliance.
- Delivered accurate, timely lab results to doctors to support effective patient care decisions.
- Reviewed lab orders for accuracy to ensure correct data entry into lab system.
Office Assistant
FS Coop
Oxford
04.2000 - 04.2001
- Coordinated office activities to streamline operations and ensure compliance with organizational policies.
- Managed inventory by ordering materials and supplies, maintaining optimal stock levels to support daily operations.
- Answered incoming calls professionally, directing callers to appropriate personnel for assistance.
- Handled all incoming and outgoing mail and packages, ensuring proper shipping preparation.
- Conducted research and compiled data for reports and projects with precision.
- Maintained electronic and physical filing systems for efficient document retrieval.
- Collected and entered payment data into the system, ensuring confidentiality and accuracy.
- Troubleshot office equipment issues, reducing downtime and facilitating uninterrupted workflow.
Herdsman
Claretta Farm
Garden Prairie
01.1997 - 01.2000
- Milked 160 cows in double 8 parlor twice daily, monitoring for signs of illness such as mastitis and ketosis.
- Inspected cattle for heat cycles to ensure timely breeding.
- Maintained cleanliness of parlor and milk house, ensuring adherence to hygiene standards and animal health.
- Provided care, feeding, and maintenance for newborn calves, supporting their health and growth.
- Observed livestock for abnormal behavior, ensuring prompt identification of issues.
- Ensured dry, clean bedding to prevent illness in calves and heifers.
- Monitored livestock insemination practices to guarantee humane treatment and safety.
- Recorded animal movements, births, deaths, treatments, and other pertinent information, facilitating accurate tracking and management.
Education
Short Course - Farm Management
UW Madison
Madison, WI05-2000
Skills
- Venipuncture techniques
- Cross-functional collaboration and customer relationship management
- Communication skills and multitasking capacity
- Order entry accuracy
- Pediatric phlebotomy
- Conflict resolution
- Data documentation
- Customer onboarding
- Cross-functional collaboration
- Pediatric phlebotomy and training development
- Specimen preparation and laboratory procedures
- Remote work and Microsoft Office
Timeline
Customer Experience Representative
Organic Valley
06.2025 - Current
Scale/Customer Service
Lenorud Services
03.2020 - 02.2021
Phlebotomist
Reedsburg Area Medical Center
06.2016 - 06.2025
Phlebotomy Team Lead
Wellness Corporate Solution
01.2009 - 10.2025
Office Assistant
FS Coop
04.2000 - 04.2001
Phlebotomist
Mile Bluff Medical Center
02.2000 - 06.2016
Herdsman
Claretta Farm
01.1997 - 01.2000
Short Course - Farm Management
UW Madison