Jaclyn Wright
Columbus,Ohio
Summary
Resourceful Inventory/Production Control Manager achieved customer fulfillment goals through effective management of cost and operations determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives.
Overview
7
7
years of professional experience
Work History
Production / Inventory Control Manager
Bark
02.2022 - Current
- Reduced company-wide shrink from 4% to 1.5% within 6 months by maintaining control of cycle counts, physical inventory and discrepancy research.
- Collaborates with merchandising, IT, planning, accounting/finance, sales team and 3PLs to educate and understand how functions affect inventory.
- Responsible for 3 year operational planning and forecasts by reviewing financial and operational reports on regular basis.
Retail (Wholesale) Fulfillment/ Sales Operations Supervisor
Bark
01.2020 - 01.2022
- Manage relationship with multiple 3PL's to guarantee fulfillment and shipment compliance to meet yearly sales goals of $60 million+
- Maintained above average KPIs of 100% on-time ship, 99% Order fill rate, and 99% systems accuracy between the warehouse WMS (AS400) and company ERP (NetSuite) throughout the rapid onboarding of 150% increase in retailers
- Responsible for end-to-end order management including new customer EDI onboarding, inventory tracking from PO placement to warehouse receipt, fulfillment, outbound shipment, ASN/Invoice send, and chargeback disputes.
Customer Experience: Team Lead
Bark
11.2017 - 01.2020
- Managed team of 15+ employees in day-to-day responsibilities to meet SLAs and maintain 95% companywide CSAT rating
- Developed training plan for accelerated onboarding of 150+ employees
- Managed Shopify platform for E-commerce business including price, inventory and shipment updates.
Customer Experience Manager
Justice For Girls
01.2017 - 01.2018
- Responsible for onboarding and training of new associates to provide excellent customer service, operate the registers (POS systems) and properly merchandising the store.
Education
Bachelor of Science - Fashion Merchandising
Kent State University
01.2024
Skills
- KPI Tracking
- Operations and Inventory Management
- Quality and Shrinkage Control
- Contract Management
- Inventory Reconciliation
- Logistics and Supply Chain Software
Timeline
Production / Inventory Control Manager
Bark
02.2022 - Current
Retail (Wholesale) Fulfillment/ Sales Operations Supervisor
Bark
01.2020 - 01.2022
Customer Experience: Team Lead
Bark
11.2017 - 01.2020
Customer Experience Manager
Justice For Girls
01.2017 - 01.2018
Bachelor of Science - Fashion Merchandising
Kent State University
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