Jaclyn Cheyene Merritt
Customer Sucess
Belton,TX
Summary
Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns. Highly successful and independent ready for fast-paced work. Coordinates routes and delivery schedules to maximize performance and customer satisfaction. Delights customers consistently and brings in strong referrals and repeat business. Determined and reliable leader bringing top-notch customer service skills. Proficient in selling to type customers and adept at maintaining deep connections to drive growth. Offering six-year career in customer support and child care, superior work ethic and courteous demeanor.
Overview
2
2
years of professional experience
Work History
Food Delivery Driver
DoorDash
Belton, TX
06.2021 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
Childcare Provider
Independently Employed
Fort Hood, TX
10.2019 - 12.2020
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Distributed food, napkins and beverages in preparation for snack time.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Introduced children to educational games and activities to boost learning.
Barista
Starbucks
Fort Hood, TX
02.2018 - 07.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Waitress
Gazette Diner
Little River Academy, Texas
07.2016 - 11.2016
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
GED -
Holland High School
Holland, TX 01.2016 - 05.2016
Skills
Relationship building
Motor vehicle operation
GPS navigation
Delivery confirmations
Phone orders
Smartphone operation
Mobile payment technology
Route planning
Merchandise sales
Product promotions
Business transactions
Product presentation
Flexible and Adaptable
Timeline
Food Delivery Driver
DoorDash
06.2021 - Current
Childcare Provider
Independently Employed
10.2019 - 12.2020
Barista
Starbucks
02.2018 - 07.2018
Waitress
Gazette Diner
07.2016 - 11.2016
GED -
Holland High School
01.2016 - 05.2016