Jaclyn "Dana" McClelland
Culpeper,VA
Summary
Results-driven leader, proven ability to increase efficiency and quality of operations and excellent customer service and providing expert administrative direction as needed to achieve superior quality outcomes while improving efficiency and reducing unnecessary expense. Builds and retains high-performance teams by hiring, developing and motivating professional teams. Offering outstanding presentation and cross-cultural team management.
Overview
18
18
years of professional experience
Work History
Director of Administration
Virginia Department Of Health
04.2014 - Current
- Accountable for administrative operations, human resources, procurement, AP, AR, contract management, facilities, regulatory compliance, financial performance, and customer satisfaction.
- Manage team of 6 direct reports and 16 staff indirectly.
- Developed and tracked progress of annual operations budget of $10.5 million.
- Ensure quality standards are consistently met or exceeded, that financial performance is within budgeted parameters, regulatory requirements are met, that a safe working environment is in place and that staff adheres to all policies.
- Reduce overhead costs through efficient budget management and vendor negotiation.
- Establish workflow processes, monitor daily productivity, and implement modifications to improve overall performance of personnel.
- Hire, manage, develop and train staff, establish and monitor goals, conduct performance reviews and administer salaries for staff.
- Developed top talent and coordinated background checks and on-boarding and exit processes.
- Collaborate with other senior leader on long-term business planning strategies that contribute to the overall success of the organization.
- Evaluate operational practices and identify improvement opportunities to develop revisions for systems and procedures.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Negotiate and execute contracts.
- Maintain internal accuracy and transparency controls in accounting and bookkeeping.
- Guide staff and provide opportunities for growth by encouraging creativity and ownership.
- Spearhead initiatives to improve employee morale and workplace culture through recognition programs and special events planning.
- Evaluate organizational performance by gathering, analyzing and interpreting data and metrics.
- Improve interdepartmental communication by organizing regular meetings, workshops, and team-building activities.
- Oversee payroll processing and benefits administration, ensuring accurate compensation for all employees.
- Excellent communication skills, both verbal and written.
- Review and improve billing accuracy and fees collection rate.
- Coordinate office relocation projects with minimal disruption to ongoing operations or staff productivity.
Asst. Director of Administration
Virginia Department Of Health
03.2011 - 04.2014
- Designed and maintained financial models to identify and measure risks.
- Managed a team of finance professionals, providing guidance and mentorship to optimize performance and productivity.
- Enhanced budget management for the department by regularly monitoring expenses and ensuring timely adjustments.
- Developed comprehensive financial strategies that aligned with organizational goals and objectives.
- Reviewed information, created models, and contributed to decision-making process by forecasting trends.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Created financial dashboards to provide insights into key performance indicators.
- Implemented innovative cost-saving initiatives without compromising quality or service levels across the organization.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Business Analyst
Virginia Department Of Health
09.2009 - 03.2011
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assessed business requirements to forecast annual budgetary operational costs.
- Collaborated with stakeholders to define project objectives and criteria.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Generated ad-hoc reports to evaluate specific business requirements.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
Accounts Payable Coordinator
Virginia Department Of Health
07.2006 - 09.2009
- Assisted in the preparation of financial statements, providing detailed account reconciliations and analysis.
- Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Input financial data and produced reports using Cardinal.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Contributed to annual budgeting process by providing historical data analysis on payables trends, helping to inform future spending decisions.
Education
Certificate - Public Health Leadership
Eastern Virginia Medical School
Norfolk, VASkills
- Visionary & Strategic
- Leadership & communication skills
- Negotiation & Business Development
- Quality Improvement
- Diverse Market & Industry Knowledge
- Employee relations & Reg affairs
- Customer Service Oriented
- Financial growth & Cost Reduction
Affiliations
- Virginia Contracting Associate (VCA)
Skills
Multi-unit Operation Leadership & Management, Process Improvement, Quality Management, Service Quality Improvement & Patients Satisfaction, Regulatory Affairs, Negotiation Skills, Operations, Organizational Restructure and Change, Organizational Skills, PC & Productivity Software, Performance Analysis, Performance Evaluations, Problem Resolution, Staff Development, Staff Motivation, Staff Training, Change Implementation, Communication Skills, Community Outreach, Contract Negotiations, Cost Reductions, Cross-Cultural Communications, Expense Control, Facility Management, Human Resources Leadership, Interpersonal Skills, Inventory Control, Labor Cost Controls, Staffing, Staff-Retention Programs, Strategic Planning, Strategy, Supply Chain Management, Team Building, Team Leadership, Team Player, Time and Resource Optimization, Time Management, Training and Development, Vision, Workflow Planning, Analytical Skills.
Timeline
Director of Administration
Virginia Department Of Health
04.2014 - Current
Asst. Director of Administration
Virginia Department Of Health
03.2011 - 04.2014
Business Analyst
Virginia Department Of Health
09.2009 - 03.2011
Accounts Payable Coordinator
Virginia Department Of Health
07.2006 - 09.2009
Certificate - Public Health Leadership
Eastern Virginia Medical School
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