Jaclyn 'Faith' Selby

Work History

Cooper's Hawk Winery & Restaurant

04.2024 - Current

Collect payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Answer customers' questions, recommended items, and recorded order information.
Display enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Helping customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Supervise and set up of banquet food stations and coordinated service to multiple dining areas.
Keep up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Bahama Breeze

11.2021 - 04.2024

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Outback Steakhouse

10.2018 - 11.2021

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.

Home Depot

10.2016 - 11.2018

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.