Jaclynn Estrella
Anthony
Summary
Customer service-oriented professional with enthusiastic personality and skills in communication and teamwork. Ready to apply my experience in Guest Service in a retail position with exciting organization.
Experienced with handling high-call volumes and addressing customer inquiries effectively. Utilizes excellent communication and problem-solving skills to provide accurate and timely assistance. Knowledge of customer service protocols and maintaining professional demeanor under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Taker/Dispatcher
Mesilla Valley Regional Dispatch Authority
Las Cruces, NM
06.2023 - Current
- Answer 911/admin lines
- Create call cards for public such as fire alarms, noise disturbance, fights, car accidents, etc.
- Dispatch fire, police, ems to their designated calls
- Provide pertinent information on call card for responders
- Use CAD system and rapid SOS
- Multitask between different calls coming in dispatching multiple units at once while answering phones
- Work with a team communicating status changes or provide updates
- 12-16 hour shift if coverage is needed
Customer Service Representative
Datamark
El Paso, TX
08.2022 - 05.2023
- Answer telephone for city of El Paso
- Create various service request for streets & maintenance, code enforcement, animal services, etc.
- Use different computer softwares to input information on service request
- Use google maps, teams, Google, and typing, calls remain under 5 minutes to satisfy customer needs.
Sales Associate
Lowes Home Improvement
El Paso, TX
03.2022 - 08.2022
- Opening the store making sure all products are stocked and neatly organized for customers coming into the store
- Down stocking product into shelves that are low and empty.
- Counting product on work phone to ensure we have enough product and make sure everything is getting checked in and out of its home.
- Sweeping the store and throwing cardboard and paper trash out to the back.
- Help customers find the right product they need and give them support
Guest Service Specialist
Mister Car Wash
Las Cruces, NM
10.2021 - 03.2022
- Take care of customers cars
- Take out trashes and make sure outside parking lot is clean and free of trash.
- Deep clean inside of car wash and make sure all machinery is operating properly.
Lead Cashier - Manager
PILOT TRAVEL CENTERS LLC
Anthony, TX
08.2017 - 09.2021
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Built and maintained effective working relationships with peers and upper management.
Education
High school diploma -
Gadsden high school
Anthony, NM05-2017
Skills
- Custodial experience
- Retail sales
- Bilingual
- Cleaning
- Sales
- Spanish
- Stocking
- Merchandising
- Typing
- Windows
- Call prioritization
- Teamwork orientation
- Stress tolerance
- Complaint handling
Certification
CPR Certification
Timeline
Call Taker/Dispatcher
Mesilla Valley Regional Dispatch Authority
06.2023 - Current
Customer Service Representative
Datamark
08.2022 - 05.2023
Sales Associate
Lowes Home Improvement
03.2022 - 08.2022
Guest Service Specialist
Mister Car Wash
10.2021 - 03.2022
Lead Cashier - Manager
PILOT TRAVEL CENTERS LLC
08.2017 - 09.2021
High school diploma -
Gadsden high school