Summary
Overview
Work History
Education
Skills
Timeline
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Jaclynn Fordyce

Lawrenceville,NJ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9

Professional Experience

Work History

Sales Representative

AT&T
Lawrenceville, NJ
07.2021 - Current
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained client confidentiality while

Store Manager

Hot Topic
Moorestown, NJ
09.2020 - 07.2021
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Created employee schedules to align coverage with forecasted demands.

Sales Associate/Key Manager/Assistant Manager

Hot Topic
Lawrenceville, NJ
07.2015 - 09.2020
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Investigated market to identify seasonal trends and forecast consumer needs.
  • Performed statistical analyses to gather data for operational and forecast team needs.

Education

Mercer County Community College, West Windsor Township
09.2012 - 05.2012

Skills

    Customer assistance

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Timeline

Sales Representative

AT&T
07.2021 - Current

Store Manager

Hot Topic
09.2020 - 07.2021

Sales Associate/Key Manager/Assistant Manager

Hot Topic
07.2015 - 09.2020

Mercer County Community College, West Windsor Township
09.2012 - 05.2012

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Jaclynn Fordyce