Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaclyn S. Godwin

Tallahassee,FL

Summary

Dedicated individual with a versatile background in customer service and administrative support. Known for exceptional active listening and critical thinking skills, contributing to effective client relations and problem resolution. Prepared to drive customer satisfaction and operational excellence.

Overview

2027
2027
years of professional experience

Work History

Customer Service Representative

W.E.C. Heating & A/C Inc.
Tallahassee, Florida
06.2002 - Current

Dispatched Services Calls To Service Technicians, Answered Phones And Assisted Customers, Ordered Office Supplies, Kitchen Supplies, Wrote Up Jobs Cards, Ordered Supplies For Up Coming Jobs, Ordered Parts for Service Technicians, Created Invoices For All Jobs, Applied Payments To Invoices, Created Dailey Deposits For Payments Received, Entered New Homeowner Information into Database, Maintained Filing System, Organized Equipment For Up Coming Jobs, Checked In Supplies From Suppliers, Assisted With Problem Homeowners.

Regulatory Specialist

Florida Department of Health
Tallahassee, FL
1999 - 06.2002

Answered Calls Regarding Licensure Issues, Entered Profile Information, Took Payment & Processed Payment For Licensure Renewals. Assisted In Preparation of Documentation For License Applications, Collaborated With Team Members To Streamline Reporting Processes, R3eviewed Program Data for Accuracy

Education

High School Diploma -

James S. Rickards High School
Tallahassee, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Order processing
  • Team development
  • Administrative support
  • Documentation
  • Technical support
  • Quality control
  • Prioritization
  • Filing
  • Clerical support
  • Customer education
  • Product sales

Timeline

Customer Service Representative

W.E.C. Heating & A/C Inc.
06.2002 - Current

Regulatory Specialist

Florida Department of Health
1999 - 06.2002

High School Diploma -

James S. Rickards High School