Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jacob Abel

Estes Park,CO

Summary

Strong leader and problem-solver dedicated to streamlining and running operations efficiently. Great with independent decision-making skills and experienced judgment to make calls that are best for the work environment. Patient hands on training skills, and a willingness to adapt approaches with different staff learning styles. Highly values customer's satisfaction in anything, from customer service to quality of product/ goods and services given. The customers experience is always a major consideration in anything done. Highly dependable at getting things done to the best of my ability. I also care very much about creating and keeping a drama free and friendly work environment for everyone. Always looking to improve existing skills, and learn new ones.

Overview

8
8
years of professional experience

Work History

Chocolate Shop Manager

The Stanley Hotel
11.2022 - Current
  • Created and managed inventory control, cash control, and store opening and closing procedures.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Created employee schedules to align coverage with forecasted demands.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored and analyzed sales reports to identify opportunities for growth.

Theatre Manager

Aiden Sinclaire's Underground
02.2020 - 10.2022
  • Recruited, hired, and trained initial personnel, established key internal functions and outlined proper protocols and standards for new organization.
  • Handled problematic customers and clients to assist lower-level employees and deescalate/ maintain customer service in accordance with company policy.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.

Cafe Manager

Colorado Cherry Company
08.2020 - 06.2021
  • Hired and trained cafe employees on the proper techniques and use of cafe equipment.
  • Maintained efficiency in a fast moving environment with minimal pauses in work.
  • Responded to customer inquiries and resolved complaints.
  • Secured daily cash by verifying totals and making nightly deposits as a key holder.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Managed Inventory needs on a weekly basis, planning ahead for Hotel occupancy and busy trends.

Barista

Curitiba Art Cafe
10.2018 - 02.2020

Barista

Mojo Espresso
10.2018 - 08.2019

Barista Shift Supervisor

Colorado Cherry Company
03.2018 - 08.2018

Checker

Safeway
03.2017 - 03.2018

Bellhop/ Barista

The Stanley Hotel
05.2015 - 08.2016

Education

High School Diploma -

Estes Park High School
Estes Park, CO
05.2015

Skills

  • Customer Experience Enhancement
  • Hiring and Onboarding Training
  • Employee Management
  • Operations Oversight
  • Inventory Tracking and Management
  • POS Systems
  • Price Structuring
  • Store Displays

Additional Information

Tips (Alcohol Serving) Trained

Food and Safety Trained


Timeline

Chocolate Shop Manager

The Stanley Hotel
11.2022 - Current

Cafe Manager

Colorado Cherry Company
08.2020 - 06.2021

Theatre Manager

Aiden Sinclaire's Underground
02.2020 - 10.2022

Barista

Curitiba Art Cafe
10.2018 - 02.2020

Barista

Mojo Espresso
10.2018 - 08.2019

Barista Shift Supervisor

Colorado Cherry Company
03.2018 - 08.2018

Checker

Safeway
03.2017 - 03.2018

Bellhop/ Barista

The Stanley Hotel
05.2015 - 08.2016

High School Diploma -

Estes Park High School
Jacob Abel