Jacob Agy
West Hollywood,CA
Summary
Hard-working individual, dedicated to showing up for the job, seeking an opportunity to step out of the world of management into a server/bartender role.
Overview
5
5
years of professional experience
Work History
Operations Manager
Tao Group
08.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed weekly schedules for FOH teams
Server
Soho House
02.2022 - 07.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Operations Manager
Cheesecake Factory Inc
03.2019 - 02.2022
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed schedules and led meetings/trainings for assigned workgroups
- Promoted from within: server to bartender into management
Education
Bachelor of Science - Business Administration And Management
Columbia Southern University
Orange Beach, AL12.2016
Skills
- Document Control
- Maintenance Planning
- Performance reporting
- Financial Management
- Event Planning and execution
Timeline
Operations Manager
Tao Group
08.2023 - Current
Server
Soho House
02.2022 - 07.2023
Operations Manager
Cheesecake Factory Inc
03.2019 - 02.2022
Bachelor of Science - Business Administration And Management
Columbia Southern University
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