Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Alberalla

Grayson,GA

Summary

A Motivated professional with a passion for helping others seeking to grow my career in a new challenging role. Bringing experience in managing financial transactions and resolving customer concerns with professionalism supported by strong communication skills and attention to detail.

Overview

3
3
years of professional experience

Work History

Customer Service Staff

Publix Supermarkets
04.2022 - Current
  • Supervise daily front end store operations facilitating smooth cash flow operations and high customer satisfaction
  • Manage statewide accounting and assets totaling up to $40,000 per day while maintaining strict compliance and documentation accuracy
  • Answer store phone lines, assist with product inquiries, coordinate interdepartmental service, and resolve customer concerns including returns and complaints
  • Process high value financial transactions including financial transfers and money orders

Intern

Georgia Bureau of Investigation
08.2022 - 12.2022
  • Assisted special agents with operational tasks including data entry, case file documentation, and evidence documentation
  • Participated in crime scene processing including evidence searching, triangulation measurements, and case documentation
  • Maintained confidentiality and professionalism while handling internal law enforcement records
  • Gained real world experience through observing investigative and judicial processes

Education

Bachelor of Science - Criminal Justice

University of North Georgia
Dahlonega, GA
01.2023

Skills

  • Conflict de-escalation
  • Adaptability and flexibility
  • Professionalism in critical situations
  • Leadership
  • Time management in high pressure environments

Timeline

Intern

Georgia Bureau of Investigation
08.2022 - 12.2022

Customer Service Staff

Publix Supermarkets
04.2022 - Current

Bachelor of Science - Criminal Justice

University of North Georgia

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