Jacob Alexander
Franklin,MA
Summary
Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and sales across the board. Brings disciplined approach to in-store operations management. Using strong adaptation skills to increase sales and customer satisfaction to increase overall day to day performance.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Management Trainee
Enterprise Holdings
Milford, MA
01.2025 - Current
- Managed daily operations to streamline insurance and retail replacements
- Provided top end sales through rental protections and upgrades, as a multiple month top performer in region
- Developed relationships with new body shops, resulting in increased monthly deals
- Fostered positive office culture, contributing to consistent month-to-month increases in customer service performance scores
Lacrosse Coach
Faceoff Factory
Boston, Massachusetts
08.2021 - Current
- Using local club and high school program relations have built consistent 20+ player sessions in four different locations
- Have increased player recruitment and commitment activity with over 20+ active college programs
- Assessed individual player's ability level and provided feedback on performance improvements.
- Relationship building with players and parents to increase session performance in Boston/Providence area
Front Desk Agent
Sonesta Hotels
Milford, MA
06.2022 - 11.2024
- Answered phone inquiries and provided information about hotel services and amenities.
- Coordinated guest requests with housekeeping, maintenance, and other departments promptly.
- Built relationships with upper management allowing for more task oriented projects such as member recruitment, sales tasks, and overall desk management
- Prospected wedding, sports, and travel events to increase hotel occupancy in the summer and winter months
Education
BBA - Team And Project Management
Bryant University
Smithfield, RI 09.2019 - 05.2024
Skills
- Sales
- Relationship management
- Leadership
- Clear Communication
- Adaptability
Timeline
Management Trainee
Enterprise Holdings
01.2025 - Current
Front Desk Agent
Sonesta Hotels
06.2022 - 11.2024
Lacrosse Coach
Faceoff Factory
08.2021 - Current
BBA - Team And Project Management
Bryant University
09.2019 - 05.2024