Jacob Andrade
Midland,TX
Summary
Dynamic Service Technician with a proven track record at Greystar Property Management, excelling in installation and repair while delivering exceptional customer service. Skilled in troubleshooting and preventive maintenance, I effectively reduced equipment downtime and enhanced client satisfaction through clear communication and attention to detail. Committed to continuous improvement and operational efficiency.
Overview
4
4
years of professional experience
Work History
Service Technician
Advenir Living
Midland, TX
02.2024 - Current
- Assisted in diagnosing and troubleshooting service issues effectively.
- Maintained organized workspaces to enhance operational efficiency.
- Supported senior technicians during repair and maintenance tasks.
- Utilized diagnostic tools to identify equipment malfunctions accurately.
- Documented service requests and completed reports on repairs performed.
- Engaged in ongoing training to develop technical skills and knowledge base.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Service Technician
Mayan Living (Blue Ridge)
11.2024 - 02.2025
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
Service Technician
Cushman & Wakefield(Hudson158)
05.2024 - 11.2024
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Service Technician
Greystar Property Management(Hudson158)
Midland, TX
05.2023 - 05.2024
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Evaluated systems according to predetermined checklist and noted issues.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
Service Technician
Greystar Property Management(Monaco)
Midland, TX
09.2021 - 05.2023
- Communicated with customers regarding service options and recommendations.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
Education
High School Diploma -
Midland Highschool
Midland, TXSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Work with minimal supervision
- Troubleshooting skills
- Flexible and adaptable
- Power tool proficiency
- Repair techniques
- OSHA requirements
- Diagnostic testing
- Heavy lifting
- Time tracking
- HVAC systems
Timeline
Service Technician
Mayan Living (Blue Ridge)
11.2024 - 02.2025
Service Technician
Cushman & Wakefield(Hudson158)
05.2024 - 11.2024
Service Technician
Advenir Living
02.2024 - Current
Service Technician
Greystar Property Management(Hudson158)
05.2023 - 05.2024
Service Technician
Greystar Property Management(Monaco)
09.2021 - 05.2023
High School Diploma -
Midland Highschool