Jacob Anthony Berardi
New Tripoli,PA
Summary
Desktop Administrator known for high productivity and efficient task completion. Possess specialized skills in system troubleshooting, network configuration, and virtual management. Excels in problem-solving, communication, and time management to deliver reliable IT support and enhance workplace productivity. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desktop Administrator
Pencor Services Inc
05.2022 - Current
- Software/Networking troubleshooting, repair, and installation
- HelpDesk Support within a ticketing and call system
- Mobile device repair
- VPN management
- System/Network testing
- TCP/IP
- Printer management, troubleshooting, and installation.
- Component evaluation.
- Project coordination
- Virtual Diagnostics
- Omnissa/VMWare Horizon support/troubleshooting
Technical Support Engineer
Dave and Busters
Allentown, PA
06.2020 - 02.2022
- Tested new software products before release to ensure optimal performance under real-world conditions.
- Conducted comprehensive system diagnostics to preempt technical failures.
Education
Associate in Applied Science Degree - Computer Information Systems
Computer Information Systems
Schnecksville, PA05.2022
High School -
Northwestern Lehigh High School
New Tripoli05.2020
Skills
- Hardware upgrades/installation/repair
- HTTP/HTTPS
- Mobile device repair
- Desktop support
- Software installation/repair/diagnostics
- Remote technical support
- TCP/IP
- Component replacement/evaluation
- Software evaluation/upgrades/repair
- Avaya Workspace
- Omnissa Client troubleshooting/installation/versaility
- Virtual servers/cloud management
- VPN management
- Microsoft certification
- IT project coordination
- Application support
- Service desk team management
- Printer/Scanner support/troubleshooting
- Helpdesk Support
- Network diagnostics
Certification
- A+
- Studying for Sec+
Timeline
Desktop Administrator
Pencor Services Inc
05.2022 - Current
Technical Support Engineer
Dave and Busters
06.2020 - 02.2022
Associate in Applied Science Degree - Computer Information Systems
Computer Information Systems
High School -
Northwestern Lehigh High School
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