Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Open To Work

Joey Blackburn

IT Support Specialist
Dobson,NC

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Dobson, NC, USWinston-Salem, NCElkin, NCMount Airy, NCStatesville, NC
Open to relocation: No

Salary Range

56000/yr - 200000/yr

Important To Me

Work-life balanceCompany CulturePersonal development programsWork from home optionPaid time offHealthcare benefits401k matchCareer advancementStock Options / Equity / Profit SharingPaid sick leaveFlexible work hours

Summary

Dedicated Desktop Administrator with proven skills in Active Directory, advanced troubleshooting, and remote desktop support. Committed to optimizing system performance and enhancing end-user satisfaction through effective technical support.

Overview

40
40
years of professional experience
1
1
Certification
3
3
years of post-secondary education

Work History

Desktop Administrator

Insteel Wire Products
Mt. Airy, NC
12.2010 - 04.2026
  • Managed desktop support operations, ensuring high availability of systems and applications.
  • Implemented software updates and patches to enhance system security and performance.
  • Provided technical assistance for hardware and software issues, resolving problems efficiently.
  • Developed documentation for IT procedures, improving knowledge sharing among team members.
  • Trained staff on best practices in desktop usage and troubleshooting techniques.
  • Optimized user experience by configuring desktops and peripherals according to individual needs.
  • Led initiatives to streamline IT processes, reducing response time for support requests.
  • Improved end-user satisfaction with prompt and effective resolution of technical issues through remote desktop support tools.
  • Cultivated positive relationships with vendors, negotiating favorable pricing on hardware purchases while maintaining strong lines of communication for ongoing support needs.
  • Enhanced system performance by implementing desktop administration best practices and optimizing configurations.
  • Standardized desktop configurations across multiple departments, promoting a consistent user experience and simplifying IT support processes.
  • Collaborated closely with other IT professionals in addressing complex technical issues that required interdisciplinary expertise for successful resolution.
  • Managed inventory of IT equipment, ensuring timely replacement or repair of faulty devices to minimize disruption to business operations.
  • Reduced downtime by proactively identifying potential hardware and software issues and performing regular system updates.
  • Provided on-site and remote technical support to users.
  • Troubleshot various technical issues dealing with printers, network and phone systems.
  • Installed new hardware and software, patched systems, and configured settings.
  • Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for 500+ clients.
  • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
  • Coordinated with vendors to obtain necessary components and maintain smooth operations.
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment.
  • Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
  • Directly supported in-house service ticket software for non-emergency user-related issues.
  • Assisted over [Number] clients daily by gaining remote access to computers and manipulating applications.
  • Maintained current knowledge of [Type] and [Type] operating systems.
  • Provided basic end-user troubleshooting and desktop support.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Senior Desktop Support Technician

Systemtec
Winston-Salem, NC
02.2008 - 12.2010
  • Led troubleshooting efforts for hardware and software issues across diverse systems.
  • Mentored junior technicians, enhancing team knowledge and support capabilities.
  • Streamlined ticketing processes, improving response times and customer satisfaction.
  • Implemented best practices for system maintenance, reducing downtime and increasing productivity.
  • Collaborated with cross-functional teams to identify and resolve complex technical issues.
  • Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Enhanced end-user satisfaction by providing timely and efficient desktop support services.
  • Established clear lines of communication between end-users and IT staff members, promoting transparency in reporting procedures and expectations surrounding response times.
  • Collaborated with IT team members on various projects, ensuring seamless integration of new hardware and software solutions.

Communication and Navigation Technician

United States Air Force
Hurlburt Field, FL
11.1985 - 03.1990
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.

Education

Associate of Science - Information Technology

Surry Community College, Dobson, NC
10.2000 - 05.2003

Skills

  • Active Directory
  • Remote desktop support
  • Help desk support
  • Patch management
  • End-user training
  • Software deployment
  • Advanced troubleshooting
  • Technical support expertise
  • Hardware diagnostics
  • Vendor coordination
  • Systems management
  • Hardware installations
  • Hardware upgrades
  • Peripherals maintenance
  • Desktops expertise

Accomplishments

  • Achieved integration of imagining System by introducing Microsoft Deployment Toolkit for imaging desktops and laptops tasks.
  • Achieved Integration of Windows 7, 10, and 11 by completing Setting up imagines through MDT and scripting with accuracy and efficiency.
  • Achieved acquisition of three other companies through effectively helping with our whole IT Department with all technical equipment setups.

Certification

  • CompTIA A+ Technician

Interests

  • Participating in fundraising events to support local charities, schools, or community projects
  • Embracing outdoor adventures such as fishing
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Woodworking
  • Animal Care
  • DIY and Home Improvement
  • Artificial Intelligence (AI) and Machine Learning
  • Auto Repair/Restoration
  • Video Gaming
  • 3D Printing
  • Drone Piloting
  • Personal Development and Self-Improvement
  • Strategy Games
  • I like working with my hands and fixing things
  • I enjoy helping others and giving back to the community

Timeline

Desktop Administrator - Insteel Wire Products
12.2010 - 04.2026
Senior Desktop Support Technician - Systemtec
02.2008 - 12.2010
Surry Community College - Associate of Science, Information Technology
10.2000 - 05.2003
Communication and Navigation Technician - United States Air Force
11.1985 - 03.1990

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Joey BlackburnIT Support Specialist
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