Martha Rojo
EL PASO,TX
Overview
18
18
years of professional experience
Work History
Desktop Administrator
Emerus
El Paso, TX
10.2022 - Current
- Provided onsite IT support for 3 hospitals in the El Paso market, managing all technology-related aspects
- Delivered technical support for various applications, proficient in troubleshooting computer hardware and software problems.
- Ensured the monitoring of vendor-managed hardware and software, promptly escalating any issues that arose
- Provided new employees with access to the internal network, applications, and facilities
- Provided training sessions for new hires to familiarize them with recently implemented products, in addition to producing detailed technical manuals.
- Led multiple projects focused on upgrading, replacing equipment, and implementing new technology or hardware.
- Performed regular maintenance tasks including patch management, virus scans, disk cleanups.
- Collaborated with other departments such as IT Security or Network Administration teams when needed.
- Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Support Services III
City of El Paso
El Paso, Texas
01.2013 - 10.2022
- Assisted in meeting the technology needs and alignment of various departments and internal team through collaboration.
- Installed, configured and troubleshooted end user workstations, servers and networked peripheral hardware
- Effectively administered user accounts in both Active Directory and Azure, actively overseeing the creation, modification, and removal of access permissions
- Conduct on-site analysis, diagnostics, and resolution of complex PC and server issues for diverse end users and departments
- Assisted in troubleshooting and resolving problems across multiple departments by implementing preventive maintenance routines and diagnostic tools.
- Offered support and resolved access control issues including responding to inquiries, providing badge access, and troubleshooting of access control server software and hardware resources
- Oversaw the management and maintenance of internal and external servers that hosted security surveillance cameras. Successfully handled the retrieval of video footage, addressed functionality concerns, and maintained meticulous backup schedules and logs while managing the LDAP directory database for seamless end-user access.
- Facilitated the streaming and publishing of department meetings through multiple server options and video encoder technologies
Technical Support
AT&T
El Paso
01.2007 - 10.2011
- Provided technical support instructions on setting up modem and router configuration for Windows or Mac computers
- Identified and resolved computer issues presented while installing company product including software or hardware related
- Worked with various operating systems and firewall as well as antivirus
- Isolated any faulty equipment and if necessary replaced equipment
- Trained new hires and held training classes for new technology advances.
Education
Associates of Applied Science - Information Technology Security Option
El Paso Community College
Bachelors in Computer Science -
Park University
Skills
- Active Directory
- Intune
- LAN/WAN Administration
- Network Protocols
- DNS
- Access Control
- TCP/IP
- Network File Systems
- Mail Transport
- Microsoft Azure
- Microsoft System Center Configuration Manager
- Microsoft Windows
- Microsoft Office
- SharePoint
- Mobile Iron
- RAID Technologies
- Virtual Disks
- Amazon AWS
- Cisco Admin Console Audit Plus
- Teams
- Bitlocker
- One Drive
- Intel Endpoint Management
- MS Office 365 Admin Center
Timeline
Desktop Administrator
Emerus
10.2022 - Current
Support Services III
City of El Paso
01.2013 - 10.2022
Technical Support
AT&T
01.2007 - 10.2011
Associates of Applied Science - Information Technology Security Option
El Paso Community College
Bachelors in Computer Science -
Park University