Jacob Arroyo
Glendale,Arizona
Summary
Experienced and enthusiastic individual with a reliable and adaptable approach to the social media industry. Strong communication skills and a collaborative mindset driven by my commitment to exceeding customer needs and employer expectations. Eager to learn and explore new departments to consistently meet and surpass goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Analyst, Trust & Safety
TikTok
Scottsdale, AZ
11.2022 - 09.2024
- Reviewing contents to ensure it adheres to established community guidelines.
- Learning said policies and guidelines from a variety of content types and issues. Being able to adapt to various changes made with policy quickly.
- Meeting the companies standards of individual mods stats while maintaining a high accuracy and consistency the company needs.
Shipping Specialist
Fairmont Scottsdale Princess Resort
Scottsdale, AZ
08.2022 - 11.2022
- Ship and receive all inbound and outbound packages, pallets and freights.
- Check BOL’s, PO numbers and SCP’s on all shipments being distributed in & out of loading dock.
- Distribute incoming shipments/pallets throughout hotels inner businesses.
- Load and unload pallets, boxes and freights with electrical pallet jacks from trucks coming through loading dock
- Ensure loading dock is clean and organized. All Incoming traffic is quickly handled in a timely manner to ensure trucks leave smoothly
- Investigate missing or misplaced packages distributed in hotels sectors.
- Log all BOL’s, PO numbers and SCP’s into hotels system to insure all shipments have been received to then be processed for billing.
Parcel Office
Scottsdale Fairmont Princess FedEx Loading Dock
Scottsdale, AZ
09.2021 - 08.2022
- As a shipping specialist I stage Inbound & Outbound shipments, receive incoming shipment from FedEx, UPS and Amazon trucks from the loading docks
- Distribute shipments to their required department
- Insure all guest packages are accounted for and delivered to their desired event room/hotel room
- Pack and ship all internal packages that come from executives within my hotel
Data Processor, Social Media Moderator-Analyst
Cognizant
Peoria, AZ
04.2018 - 02.2020
- As a data processor I ensured that I sorted live data into their correct sections with a higher accuracy that exceeded the project expectation of 98%
- Being able to adapt multiple times to new variables of data and adapt quickly as different types of data sorting changed
Education
High School Diploma -
Deer Valley Highschool
05.2017
Skills
- Strong communication skills
- Team player
- Adaptability
- Great Customer service
- Dedicated
- Devoted
Certification
- Arizona Forklift Safety Training LLC.
Timeline
Quality Analyst, Trust & Safety
TikTok
11.2022 - 09.2024
Shipping Specialist
Fairmont Scottsdale Princess Resort
08.2022 - 11.2022
Parcel Office
Scottsdale Fairmont Princess FedEx Loading Dock
09.2021 - 08.2022
Data Processor, Social Media Moderator-Analyst
Cognizant
04.2018 - 02.2020
High School Diploma -
Deer Valley Highschool