Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacob Barrera

Tularosa

Summary

Professional product management expert prepared to drive impactful product strategies and solutions. Proven track record in optimizing product performance and enhancing customer satisfaction. Emphasizes team collaboration and adaptability to meet evolving challenges. Displays excellence in market analysis and strategic planning.

Overview

9
9
years of professional experience

Work History

Product Specialist

Pecos Valley Production
08.2024 - Current
  • Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
  • Increased market share with strategic product positioning and competitive analysis.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Supervisor/Housekeeper

Sierra Blanca Cabins
01.2024 - 07.2024
  • Provide guidance and oversight to daily operations
  • Conduct and analyze employee performance reports to identify individual improvement opportunities
  • Complete daily cleans of cabins, including dusting, sanitizing, and window cleaning
  • Maintain housekeeping supplies

Direct Sales Agent/Retail Clerk

Armstrong McCall Professional Beauty Supply
04.2018 - 12.2023
  • Manage a book of 70 salons located throughout the Southwest region of New Mexico and El Paso, TX
  • Procure purchase and supply orders and delivering to region's salons, including maintaining store front
  • Provide clients with educational assistance and make recommendations on products and services

Customer Service/Incoming Sales Representative

Convergys Corporation
01.2018 - 04.2018
  • Company Overview: Call Center
  • Provide customer support for AT&T customers on their wireless products and cable services
  • Actively accept incoming calls from customers, including handling billing inquiries and process payments
  • Assisting customers with device activations and processing orders for device or service upgrades
  • Call Center

Direct Support Specialist

Tabosa Development Services Inc.
04.2017 - 12.2017
  • Coordinated appointment and social activities for clients who had developmental disabilities
  • Assisted clients with tasks such as wound dressing changes, bathing/grooming, and meal preparation
  • Performed health services such as taking vitals, administrating medications, and checking blood sugars

Shift Team Manager

Panda Restaurant Group DBA Panda Express
12.2015 - 04.2017
  • Supervised and directed team of 20, providing attention to dining area and performed administrative tasks
  • Ensured Occupational Safety and Health Act and other food safety codes are followed and maintained
  • Guaranteed food quality and customer satisfaction by auditing menu items and food preparation

Education

Associates of Arts - Business Administration

Dona Ana Community College
Las Cruces, NM
12.2024

High School Diploma -

Roswell High School
Roswell, NM
05.2017

Skills

  • Strong sales skills
  • Cross selling knowledge
  • Customer service experience
  • Building professional networking relationships
  • Highly motivated
  • Independent
  • Minimal supervision
  • Knowledge of medical safety procedures
  • Knowledge of food safety procedures

References

  • Chrissy Singleton, (575) 626-2092, singleton.chrissy1@gmail.com
  • Jan Acosta, (575) 449-4549, janacosta@acostamedicalclinic.com
  • Kyliegh Damon, (575) 840-7152, kylieghlozano@gmail.com

Timeline

Product Specialist

Pecos Valley Production
08.2024 - Current

Supervisor/Housekeeper

Sierra Blanca Cabins
01.2024 - 07.2024

Direct Sales Agent/Retail Clerk

Armstrong McCall Professional Beauty Supply
04.2018 - 12.2023

Customer Service/Incoming Sales Representative

Convergys Corporation
01.2018 - 04.2018

Direct Support Specialist

Tabosa Development Services Inc.
04.2017 - 12.2017

Shift Team Manager

Panda Restaurant Group DBA Panda Express
12.2015 - 04.2017

High School Diploma -

Roswell High School

Associates of Arts - Business Administration

Dona Ana Community College

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Jacob Barrera