Jacob Basinger

- Completed conversion to Azure Active Directory and Windows Auto-Pilot during the bank's planned transition period

- Completed project related to security permissions and file transfers via Varonis DatAdvantage

- Aided in rolling out the Palo Alto VPN as part of the bank's work-from-home initiative

- Deployed Papercut Print Management to better meet requested tracking and security standards

- Completed print migration to consolidate two EoL print servers into a server running Windows Server 2022

- Aided in deployment of Okta in order to add an additional layer of security to access the internal network and applications

- Currently leading project to move from an MSP managed Citrix environment to an internally managed solution

- Ensured optimal system availability by managing backup schedules and verifying successful completion of backups via Datto

- Deployed Sentinel One to be used for enterprise endpoint patching and malware detection

- Acts as the liaison between the Information Technology and Risk departments in regards to meeting scheduling, auditing finds, and suggestions to create a more secure network

• Used SentinelOne and Webroot to manage EPP and EDR for the client's physical and virtual endpoints
• Created and managed virtual machines for clients in VMWare ESXI and Microsoft Azure
• Performed audits to ensure all pending patches had been deployed/were scheduled to deploy, ensure software licenses and workstation inventory were accurate, and terminated user profiles were properly maintained
• Maintained a 90%+ SLA compliance on the ConnectWise ticket board
• Configured and deployed Dell EMC switches, Dell Optiplex and Latitude workstations, and Apple IOS devices
• Managed G-Suite, Azure A.D., and Active Directory services for 1000+ users
• Resolved security incident tickets reported by the NOC
• Deployed and maintained the following VPN services: GlobalProtect, Azure VPN Gateway, Sophos Connect
• Produced reports for on-going projects, long standing tickets, and IT inventory
• Communicated with partnered vendors to get further insight in troubleshooting issues and schedule services/maintenance times
• Provided enterprise level support for the following applications/application suites: Office 365, ECW, Zoom, Kerio Email Platform, Apple Business Manager, Quickbooks, CommandLink, Max UC, and VMware
• Executed troubleshooting and server support in both in-person and remote situations
• Provided secondary training to personnel struggling with technological tools and systems
• Lead a weekly game-night to further reinforce the tight-knit community culture

• Worked in Tenable.sc to diagnose, report, and resolve vulnerabilities detected within the platform
• Patched and updated software to the newest versions both manually and through Microsoft SCCM in order to eliminate security problems and protect data.
• Created a "Malware Reporting and Removal" guide for the Technical Support team that was approved by the Information Security Department and Director of I.T.
• Worked in Tandem with the Systems Security Engineer to drop the bank's vulnerability score by 60% since August of 2020
• Ensure all new hardware being deployed by the support team is scanned in Tenable.sc so that any potential vulnerabilities can be identified and patched before the equipment is shipped
• Imaged and deployed over 800 Windows 10 and Linux based thin clients as part of the on-going 2021 Windows 7 upgrade project
• Provided enterprise level support to 2100 users in the following applications: Microsoft Office 365, Adobe Creative Cloud, Tableau, Duo Mobile, Encompass, Cisco Webex Teams, Citrix Director, Trism4 Flatcard Services, and CardWizard Flatcard Services
• Used the SolarWinds portal to diagnose and confirm offline nodes as well as location connectivity issues
• Worked with the Bank's Training Department to create an annual "Computer Literacy" training course to aid end user's in becoming more familiar with their work equipment
• Deployed images and software patches to 4500 endpoints through HPDM, Microsoft Deployment Toolkit, and IGEL Universal Management Suite
• Attended bi-weekly Information Security collaboration meetings to discuss and create remediation plans for active risks effecting the bank
• Managed profiles and active sessions for 1200 users working within a Citrix based environment
• Installed and performed troubleshooting on Cisco equipment as needed by the Network Engineering team
• Evaluated and resolved issues by using stored documentation in Sharepoint, personal expertise, and troubleshooting questions
• Created and maintained spreadsheets for the allocation and deployment of hardware replacements including: Desktops, HP and IGEL Thin Clients, and Flat Card Printers
• Worked rotating on-call shifts to provide additional assistance, troubleshooting, or escalation to issues that occur outside of normal business hours

• Completed operational paperwork in tandem with legal team
• Used Consumer Connects system to create support tickets
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs

• Performed troubleshooting on serviceable devices (Android, Apple, Windows)
• Provided basic maintenance to serviceable devices sold by or brought into the location
• Lead in store operations (paperwork, inventory, merchandising, and tracking store traffic)
• Created performance sheets in Microsoft Excel to provide to employees
• Configured hardware and software to set up working devices for customers
• Ensured phone trade-ins and display phones were PCI compliant