Joseph Resper
Washington,DC
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software and compatibility and streamline system upgrades and installations. Talented in administering and maintaining computer systems, including windows operating systems, servers and specialized computer software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Administrator
CACI INC
Washington, DC
01.2021 - Current
- .
- Monitored system performance to ensure optimal operations and identified potential issues.
- Created user accounts and managed access rights for users.
- Troubleshot application errors and provided technical support to end-users.
- Performed regular backups of critical data and documents.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Collaborated with other teams to develop solutions for various projects.
- Conducted research on emerging technologies in support of system enhancement initiatives.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Set up, optimized and managed network equipment.
- Handled escalated calls from Tier 1 Technical Support Specialists.
- Used remote control and assistance tools expertly to support non-local customers.
- Answered user inquiries to resolve computer software or hardware operation problems.
Systems Analyst
Leidos
Alexandria, VA
08.2018 - 01.2021
- .
- Analyzed user requirements and implemented system changes to improve efficiency.
- Provided support for end users in troubleshooting system issues.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
- Conducted research on emerging technologies and provided recommendations for upgrading existing systems.
- Monitored system performance metrics to detect anomalies or potential issues before they arise.
- Assessed customer needs through surveys, interviews, focus groups. in order to develop customized solutions that meet their business objectives.
- Resolved escalated issues from help desk personnel related to system functionality.
- Provided training sessions for end users on how best utilize the company's systems.
- Created detailed reports on current security threats and vulnerabilities.
- Tracked reported incidents using ticketing systems for further investigation.
- Coordinated with remote IT personnel to resolve any issues related to network security.
Cybersecurity Intern
Leidos
Arlington, VA
03.2018 - 07.2018
- Monitored CSOC virus submit mailbox to perform initial assessment of emails to determine if they are SPAM, phishing emails, or malware.
- Provided vulnerability analysis and report on accredited information systems.
- Scanned information systems using scanning tools such as Nessus, Wireshark, SQL Map, Splunk.
- Coordinated with information system POCs for plan updates and mitigation strategies to ensure overall health of IT systems, networks and applications.
- Identified, document application threats, vulnerabilities, and risks to coordinate with development teams on how to protect agency systems.
- Used data collected from a variety of cyber defense tools to analyze events that occur within the organization for the purposes of mitigating threats.
- Conducted security assessments to ensure protection of the integrity availability, authenticity, non-repudiation and confidentiality of data through monitoring and mitigation tasks, and ensured the compliance within DoD Information Assurance Vulnerability Alerts.
- Monitored SIEM and network activity. Triaged alerts and performed level 2 ticket escalation investigations using threat intelligence to identify affected systems and extent of attack.
- Collaborated on projects to improve the organization’s security posture leveraging security scorecard. Improved security score by communicating with various departments and remediating findings
Education
High School Diploma -
Phelps High School
01.2017
Skills
- System Troubleshooting
- System Upgrades
- Hardware And Software Installation
- Project Management
- Cybersecurity
- Incident Response Management
- Application Installations
- Encryption
- Tenable Nessus
- Virus Protection
- Network Security
- Software Management
- Data Backup
- Ticket Tracking
- Remote Support
- End-User Account Management
Certification
- ITILv4
- CompTIA Security+ CE
- CompTIA CASP+ CE
- CISSP (expected Spring 2024)
Clearance
Active Secret
Timeline
System Administrator
CACI INC
01.2021 - Current
Systems Analyst
Leidos
08.2018 - 01.2021
Cybersecurity Intern
Leidos
03.2018 - 07.2018
High School Diploma -
Phelps High School
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