Andres Campoverde
Los Angeles
Summary
Resourceful System Administrator known for high productivity and efficiency in task completion. Specialize in network infrastructure, server management, and IT Support. Excel in problem-solving, adaptability, and communication, ensuring smooth system operations and user support. Also, an Experienced Networking & Network Technician with demonstrated experience working with local businesses and customers around the area. Skilled in Technical Support, network design, management, operations, implementation, and administration of information systems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
System Administrator
Lancaster Baptist Church
Lancaster
03.2018 - Current
- Manage a Hyper-V Cluster with three compute nodes and two storage nodes.
- Set up and maintain more than 12 virtual servers
- Set up and maintain Storage NAS.
- Familiar with RAID Technology.
- Keep and maintain more than 500 computers up to date.
- Support more than 300 people with Wi-Fi connectivity, printing, file processing, and VPN access.
- Technical support for Windows 10.
- Technical support for Mac OS.
- Maintain and update more than 200 pieces of network equipment.
- Set up and maintain a monitoring system (Ubuntu setup and open-source Zabbix).
- Network VLANs creation.
- Control and manage all backups and retention policies.
- Data protection with shadow copies.
- User data protection through script and GPO.
- Very familiar with Active Directory and Group Policy.
- Firewall content filter and security policies (SonicWALL).
- Manage the PBX system.
- Familiar with Dell and Unifi.
- Managed network security protocols for church systems and data protection.
- Provided technical support to staff and congregation for various IT issues.
- Conducted regular system backups to safeguard important church records and information.
- Installed software updates and patches to maintain system integrity and security.
- Trained volunteers on basic IT procedures and troubleshooting techniques.
- Developed user documentation for common technology tools used within the church community.
- Troubleshot application errors and provided technical support to end-users.
- Created user accounts and managed access rights for users.
- Configured and maintained system hardware, software, and network components.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Set up user accounts, permissions, and passwords, and defined network policies and procedures.
- Oversaw storage management, data migration, backups, and drive replacements.
- Set up, optimized, and managed network equipment.
- Implemented security measures such as firewalls and antivirus programs.
- Resolved complex technical problems within established service level agreements.
- Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.
- Provided technical support and training to users, improving system understanding and reducing support requests.
- Implemented and managed VPNs, enabling secure remote access for employees.
IT Support Specialist
Rev MFG
Palmdale
04.2022 - 04.2026
- Provided technical support for hardware and software issues across company departments.
- Assisted users with troubleshooting and resolving IT-related problems efficiently.
- Configured and installed computer systems, peripherals, and software applications.
- Served as first point of contact for incoming technical service calls and emails.
- Developed and maintained strong relations with customers to meet quality expectations.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Conducted remote diagnostics to identify and solve technical problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Business Owner
Techno PC Repair
11.2016 - 03.2018
- Windows server set up.
- Set up Active Directory and services.
- Printer server services.
- Computer hardware repair.
- Apple and Android hardware repair
- VLANs set up and network segregation.
- Printers' setup.
- VMware cluster setup with three nodes.
- Www.technopcrepair.com
IT Technician
Anthesis Global
03.2012 - 03.2018
- Support to more 30 employees.
- Antivirus and malware protection.
- Backup configuration and maintenance.
- PowerShell script to modify, copy and move files.
- Resolved printing, installation, word processing, email, and operating systems issues.
- Scanner set and configuration.
- Printers set up and configuration.
Technician Assistant
Comnet
Machala
06.2011 - 01.2012
- Support over the phone and in person to customers.
- Configuration of routers, bridge installations.
- Formatting PCs.
Technician
Aocomputacion
Machala
02.2010 - 11.2010
- Hardware repair and maintenance of PCs and printers
- Troubleshoot software issues.
- Clean installations of Windows operating systems.
- Formatting hard drives.
- Resolve virus and malware issues.
- Installation of OS Systems, applications, and drivers.
Education
Associate of Science - AS - Computer Networking Multiplatform
Antelope Valley College
Skills
- Workstation Administration
- Desktop Administration
- Windows System Administration
- Hyper-V management
- Active Directory
- NAS management
- Virtual server setup
- Customer support
- System troubleshooting
- Data backup processes
- Networking fundamentals
- Problem solving
- Technical documentation
- Team collaboration
- Storage management
- System monitoring
- Software installation
- System updates
- Network administration
- Diagnosing issues
- Firewall configuration
- Network troubleshooting
- Device configuration
- Virtualization
- Remote Access
- Server maintenance
- System upgrades
- Public speaking
- Lesson planning
- Lesson development
- Religious education
- Worship leadership
- Microsoft office
Certification
- Computer Networking Multiplataform
- Computer Networking Core Cert
Languages
- English
- Spanish, Native or Bilingual
- English, Professional Working
Current Position
System Administrator at Lancaster Baptist Church
Timeline
IT Support Specialist
Rev MFG
04.2022 - 04.2026
System Administrator
Lancaster Baptist Church
03.2018 - Current
Business Owner
Techno PC Repair
11.2016 - 03.2018
IT Technician
Anthesis Global
03.2012 - 03.2018
Technician Assistant
Comnet
06.2011 - 01.2012
Technician
Aocomputacion
02.2010 - 11.2010
Associate of Science - AS - Computer Networking Multiplatform
Antelope Valley College