JACOB BENNETT
Abington,MA
Summary
Business Student interested in technology and sales. Hardworking Bartender with exceptional customer service standards. Committed to providing prompt, efficient customer service while adhering to customer's specific requests and offering a welcoming, friendly atmosphere. Hardworking and reliable worker with strong traits in consistency and obedience. Takes pride in being a proactive and punctual team-oriented employee. Strengths involve maintaining a clean safe work environment, communication and collaboration with peers and supervisors whilst managing concurrent duties to promote efficient customer service. Looking forward to assisting the team and clients as well as building skills that relate to education and business goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Service Advisor
Victory Automotive Group
Hanover, MA
11.2024 - 08.2025
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation.
- Developed and maintained strong relationships with customers to enhance satisfaction and loyalty.
- Trained junior staff on service protocols, improving team efficiency and knowledge retention.
- Oversaw workflow processes, ensuring adherence to quality standards and operational guidelines.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Product Specialist
Victory Automotive Group
Hanover, MA
06.2024 - 11.2024
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Analyzed sales data to identify trends and drive strategic decision-making.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Expanded customer base through targeted prospecting and networking efforts.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Bartender
Ninety-Nine Restaurants
Rockland, MA
08.2023 - 06.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Grocery Store Worker
Trucchi's Supermarkets
06.2021 - 06.2023
- Inventory control
- Stocks and consolidate product
- Maintain product displays according to company standards.
- Greet store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Follow safety and sanitation procedures to provide quality services and products for customers.
- Greet customers and offered immediate assistance.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Organize storage area
- Process sort damaged equipment and products
- Organize product display
- labels items with identification tags and price
- Adhere to all company policies, procedures,safety and sanitation regulations
Bartender
Ninety Nine Restaurants
South Weymouth, MA
08.2025 - Current
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Oversaw closing procedures, including cash handling and reconciliation of transactions.
- Served high customer volumes during special events, nights, and weekends.
- Assisted with inventorying beverage stock and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Pizza Delivery Driver
Old Country Pizzeria
East Bridgewater, MA
08.2020 - 06.2021
- Carried food in insulated bags to maintain hot or cold temperature.
- Communicated with patrons and built lasting and loyal business relationships with repeat delivery customers.
- Maintained clean traffic record and kept vehicle clean and in top operating condition.
- Collected tips from customers through hands-free electronic methods.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Delivered fresh food to customers across local area.
- Contacted customers prior to delivery to coordinate delivery times.
Cashier
Trucchi's Supermarkets
09.2018 - 09.2020
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
Education
Some College (No Degree) - Business Administration And Management
Massasoit Community College
Brockton, MABachelor of Science - Business Administration And Management
Bridgewater State University
Bridgewater, MA 01.2024 - Current
High School Diploma -
Abington High School
Abington, MA06.2020
Skills
- Ability to Lift Over 40 Pounds
- Attention to Detail
- Basic Accounting
- Cash Handling
- Cleaning and Sanitizing
- Customer Service
- Decision Making
- Dedicated Team Player
- Display Setup
- Merchandise Stocking
- Multitasking in High-Pressure Scenarios
- Problem-Solving
- Outgoing Personality
- Professional Appearance
- Quick Learner
- Retail Sales
- Time Management
- Service-Oriented Mindset
- Vigilant Area Security Practices
Timeline
Bartender
Ninety Nine Restaurants
08.2025 - Current
Service Advisor
Victory Automotive Group
11.2024 - 08.2025
Product Specialist
Victory Automotive Group
06.2024 - 11.2024
Bachelor of Science - Business Administration And Management
Bridgewater State University
01.2024 - Current
Bartender
Ninety-Nine Restaurants
08.2023 - 06.2024
Grocery Store Worker
Trucchi's Supermarkets
06.2021 - 06.2023
Pizza Delivery Driver
Old Country Pizzeria
08.2020 - 06.2021
Cashier
Trucchi's Supermarkets
09.2018 - 09.2020
Some College (No Degree) - Business Administration And Management
Massasoit Community College
High School Diploma -
Abington High School