Jacob Bernal
Boston,MA
Summary
Energetic server with a background in high-volume restaurant environments. Aim to deliver the utmost experience for others by taking in as much as possible through hard work and authenticity. Prioritize the well-being of establishment through perfecting upselling techniques and general organization. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Committed to personal and professional growth, recognizing that improvement in one drives success in the other. Focused on maximizing every facet in the pursuit of mastery.
Overview
2
2
years of professional experience
Work History
Server
In A Pickle
Waltham, Massachusetts
06.2025 - 11.2025
- High stress and turnover while still maintaining a good customer service experience.
- Knowledge of a dense menu in order to address any customer needs
- Creating a memorable environment for new and recurring guests in a staple restaurant of Moody St
Counter Staff
Tatte Bakery & Cafe
Boston, Massachusetts
05.2024 - 03.2025
- Adaptable to any role depending on current needs
- Responsible for maintaining a clean and welcoming environment while managing instore and online orders
- Bridge communication between customer, counter, and kitchen
Intern
State Street Global Advisors
Boston, Massachusetts
06.2024 - 08.2024
- Worked within compliance which oversees operations ensuring that they adhere to laws and regulations
- Learned of the functions of departments and general structure within a large company such as State Street
- Focused on creating reports, presentations, research, and record-keeping.
Host
Rose - International Tapas & Bar
East Boston, MA
11.2023 - 03.2024
- Prepared the restaurant to handle current and incoming reservations.
- Moved staff around based on the best fit for that particular day.
- Took up server and barback duties once the reservations were taken care of.
- Main bridge between management and front-of-house staff.
Education
Bachelor of Science - Economics & Finance
Bentley University
Waltham05.2028
High School Diploma -
Boston Latin School
Boston, MA05.2024
Skills
- Multitasking and organization
- Strong communication
- Professional demeanor with strong personal presentation
- Optimistic and solution-focused
- Sales engagement techniques
Languages
Spanish
Native/ Bilingual
Timeline
Server
In A Pickle
06.2025 - 11.2025
Intern
State Street Global Advisors
06.2024 - 08.2024
Counter Staff
Tatte Bakery & Cafe
05.2024 - 03.2025
Host
Rose - International Tapas & Bar
11.2023 - 03.2024
Bachelor of Science - Economics & Finance
Bentley University
High School Diploma -
Boston Latin School